Guest Services Supervisor

Do you want to work at an island escape with 24/7 ocean views and blissed-out beach vibes? Submit your application for our Guest Services Supervisoropening at and find out what it truly means to be a part of the Tides Folly Beach and Avocet Hospitality team.

Location: 1 Center St, Folly Beach, SC 29439

Salary: $17.50/hr with annual bonus opportunities

Benefits:

• A culture that values passion, individuality, and fun!
• Opportunities for internal growth and development
• Paid Time Off (PTO)
• Paid Holidays
• Affordable Medical, Dental, & Vision Insurance Plans
• Company provided Life Insurance
• Short & Long-Term Disability and Accident and Critical Illness Insurance
• Traditional 401(k) & Roth 401(k) with Employer Matching of up to 3.5%
• Referral Program
• Tuition Assistance Program
• Employee Assistance Program
• Discounts at all Avocet-owned Hotels and Restaurants

POSITION SUMMARY:

As the Guest Service Supervisor, you will be the primary point of contact for customers. You will maintain relations and work towards enhancing their experience with our company. This supervisory position is responsible for assisting management in overseeing a department of customer service associates.

MAIN DUTIES AND RESPONSIBILITIES:

• Overseeing and assessing staff activities and providing them with regular performance-related feedback.

• Strategizing and monitoring daily activities of operation.

• Assisting staff with duties where required.

• Training staff in areas of customer service, housekeeping, and company policies.

• Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.

• Managing cashier coverage and customer flow to ensure proficient customer service.

• Monitoring and authenticating returns, exchanges and voids.

• Investigating and solving customer service and room cleanliness/condition complaints.

• Assisting with development and implementation of service policies, and explaining these to staff and customers.

• Maintaining documentation pertaining to customer service department activities.

• Performing additional duties where needed.

SUPERVISORY RESPONSIBILITIES:

Responsible for supervising all Guest Service Agents and Bell Staff.

JOB REQUIREMENTS:

Education: High school diploma

Experience: Minimum one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks

Skills:

• An Operations Supervisor should be able to provide consistent and high-quality services.

• They should have exceptional interpersonal communication skills and should be totally customer-centric.

• They should be able to develop and maintain professional relationships with the guests as well as with the guest staff members.

• They should have the ability to supervise and lead a team of staff members and should be able to delegate work according to priority.

• They should be able to function in a team environment and should be able to motivate others to deliver quality work.

• They should have the ability to accomplish the tasks through other staff personnel.

WORKING CONDITIONS:

• Achieving results by having fun

• Positive Values

• Relaxed yet productive atmosphere

• Commitment to Excellence

• Open and Honest Communication

Equipment to Be Used: Telephone, computer, printer.

Physical & Mental Requirements:

• Regularly required to stand, walk, talk, and hear; frequently required to use hands to handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch. Requires manual dexterity sufficient to operate standard computer equipment. Requires normal range of hearing and vision.

• Must be able to lift at least 30 pounds; push and pull equipment, supplies, etc., at least 30 pounds.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

Work Environment:

The work environment includes high guest contact; may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.

DFWP/EOE

WHO WE ARE:

Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.