Evening Guest Services Supervisor

***This is NOT a front desk supervisor. You will be outside and inside of the hotel.***

$500 Sign-On Bonus for Full Time, Permanent, Hourly Associates.

$250 Sign-On Bonus for Part Time, Permanent, Hourly Associates.

FREE Meals during work shift!

Who we are

Steeped in fascinating history dating back to 1924, the Francis Marion Hotel heralded a new era of Charleston Hospitality amidst the Charleston Renaissance. Named for Revolutionary War Hero Francis Marion, the hotel became an iconic landmark recognized by Historic Hotels of America- featuring grand ballrooms, historic architecture and rich Charlestonian history. With its prime location across from Marion Square, the Francis Marion Hotel has been at the heart of the community as a major destination for weddings, galas, conferences and more. For nearly a century, the Francis Marion has been known for its exceptional hospitality and service.

Why Work for Us?

We practice daily core values of: “Anticipate, Exceed, Empower, Teamwork, and Preservation”. Our employees take pride in the work they do, are valued, and celebrated for their contributions. One of the ways employees are appreciated is by offering an extensive benefits package, to include Medical Insurance, Ancillary Group Benefits, Paid Time Off, Paid Holidays, in addition to an Inspiring Leadership Executive Team, that promotes multiple opportunities of excellence such as “The Keys to Success”. The Francis Marion Hotel values community relationships and engagement with involvement in various organizations: The Thanksgiving Food Drive, Back to School drive, philanthropic partnerships with local organizations such as the March of Dimes, Historic Preservation Society, East Cooper Community Outreach, Toys for Tots, Breast Cancer Awareness, the Good Catch Program, and more.

ESSENTIAL FUNCTIONS:

• Monitor hotel property to ensure only hotel guests are using hotel amenities. Ask non-hotel guests to exit property in a diplomatic and respectful manner. Call police when non-hotel guests do not comply with requests. (50%)
• Greet guests and resolve guest issues. Assist guests with luggage, directions, and other requests. (40%)
• Walk property and report safety issues. (10%)
• Skills:
• Requires a working knowledge of guest service and security.
• Requires ability to learn computer equipment.
• Supervisory skills needed.
• Communication skills required to provide information and associated services to hotel management and guests.

Abilities:

• The ability to work well as a team as well as individually at times

• Ability to multi-task in a high paced environment

• Ability to read, speak, write, and understand English

• Must be adaptable and flexible to change

• Ability to work a flexible schedule and be able to work weekends and holidays

• To remain calm and professional at all times

• Ability to work under varying weather conditions

• Be able to make quick decisions and possess good judgment

• Ability to lift 25 – 50 lbs. regularly, and up to 75 lbs. on occasion.

Education or Work Experience:

• High school diploma, GED, or the equivalent previous work experience required.
• 2 years bell services and/or Guest Services experience (preferred but not mandatory).
• Prior hotel supervisory experience preferably with a full service hotel. A Hospitality degree is preferred.
• Ability to manage and lead each department independently.
• Strong English speaking and writing skills.
• Ability to anticipate guest needs.
• Flexible work schedule to reflect the business needs of the hotel.

This position will require occasional work on evenings, weekends and holidays.

We offer competitive compensation and benefits packages for our employees. Join our team today and be part of creating memorable experiences for our guests.

The Francis Marion Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Do you have at least two years of hotel

Experience:

• Guest services: 2 years (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Ability to Commute:

• Charleston, SC 29403 (Required)

Work Location: In person