Guest Services Supervisor

HOLIDAY INN EXPRESS
Located in beautiful Cape Canaveral. Florida near the cruise ship port, this brand-new Holiday Inn Express will have 150 rooms, a pool, volleyball and bocce ball courts.
Opening this fall!
NOW HIRING!
Join our team at the brand-new Holiday Inn Express Hotel, opening soon in Cape Canaveral, Fl !
We are now hiring a Guest Services Supervisor who enjoys making our guests experience excellent. If you think you bring the ideal blend of skills, know-how and a bold attitude, and want to be rewarded for high-performance, this could be the perfect job for you!
RESPONSIBILITIES

• Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc.
• Train all new Guest Service Agents.
• Communicate with the Engineering Department regarding any maintenance requests from the guests.
• Communicate with the Housekeeping Department regarding guest rooms and requests.
• Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
• Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

DESIRED SKILLS AND QUALIFICATIONS:

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position or guest relation position with this company or other organizations.
• Requires having excellent computer and cash handling skills.
• ability to stand for extended periods of time.
• present a sociable, outgoing, lively and guest service-oriented demeanor. Communicate information and hotel services to management, staff and guests

Be a part of something bigger. Join a family. Become a Hotelitarian! We're hotel people -Hotelitarians- a team of curious, courageous thinkers and doers dedicated to helping one another thrive. At Valor, our relationships with our guests are emotional and our relationships with our Hotelitarians are cultural. At Valor, we are Reimagining Hospitality with PRIDE, by being Passionate, Real, Inspiring, Dynamic and Excellent. Since 2012, Valor has reimagined hospitality, with our feet on the ground, our sleeves rolled up and our eyes on the details. People are at the heart of what we do. And not just any people; people who value and believe that they can make an impact regardless of how tall the task. We are obsessive about hospitality, we take accountability and initiative, we value one another, we listen and we make bold & ambitious decisions. Does this sound like you? Join our growing, global team and learn what it means to be part of Valor #INDcape
BENEFITS PACKAGE

• Competitive Salary
• Team Member Hotel Discount Program
• Uniforms Provided
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• Immediate eligibility for 401k and employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.