Guest Services Representative - Full Time (Mgm Springfield)

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping for our guests.

THE JOB:

As a Guest Services Representative, you will be responsible for assisting guests with phone calls related to dispatch services (PBX, Front Desk, Housekeeping, Facilities, Room Service and Bell) while delivering the highest level of customer service. You will set the stage for the guest experience with your welcoming smile and top-notch service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

• Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards
• Provide dispatch services for guest requests related to luggage assistance; room service orders; housekeeping amenities; wake-up calls; check outs; early arrivals and other special services requested by guests
• Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities and room service
• Keep property information on personnel and departments up-to-date in order to be knowledgeable about and to articulate on casino events, promotions, and amenities
• Ensure that customer requests are met and confirmed within the guidelines established by management

THE IDEAL CANDIDATE:

• Has one (1) year of high-volume call center or customer service experience
• Takes pride in their work
• Describes themselves as detail-oriented
• Adapts well to changing situations and can efficiently handle a fast-paced work environment

THE PAY, PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking
• Healthcare, and 401K benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!