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SalaryAbout This Job
Job overview
Join our Team at the Courtyard by Marriott Denver Southwest Littleton. The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.
What you will be doing
- Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/up-sell strategies. Accommodate special requests when possible.
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
- If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
- Process Mobile Check-In requests, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Requirements
Education and Experience:
- High school education or related experience.
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
