Guest Services Representative

Are you someone who loves to smile and make people feel welcome? If so, then we have an exciting entry-level opportunity for you! Embassy Suites Kapolei is looking for a full-time Guest Services Representative to be the face of our hotel at the front desk.

This entry-level position earns a competitive starting wage of $18.00 per hour, which increases to $18.50 after passing a 90-day probation period. As a hospitality team member, you'll enjoy fantastic benefits such as Hilton team member benefits, medical, dental, vision, PTO, vacation accrued immediately after hire, and 401(k) eligibility 60 days after hire. Don't miss out on the chance to create memorable experiences for our guests!

EMBASSY SUITES KAPOLEI: OUR STORY

Welcome to our world, where comfort meets adventure! We are conveniently located just a stone's throw away from Wet 'n' Wild Hawaii and Coral Crater Adventure Park - the perfect spots for our guests to unleash their inner child! For those who prefer to take it easy, we are just a short drive from Ewa Villages Golf Course and the famous Paradise Cove Luau. We proudly offer not one, but two restaurants right onsite.

Our team is made up of some of the coolest, most fun people out there! We appreciate our hospitality experts and love to shower them with generous perks, great compensation, and a whole lot of appreciation. Want to work in a gorgeous hotel in paradise? Join us at Embassy Suites Kapolei!

DAY TO DAY AS A GUEST SERVICES REPRESENTATIVE

As a Guest Services Representative, you have the opportunity to provide exceptional service to our hotel guests. You register guests and assign rooms, ensuring that special requests are accommodated whenever possible. Additionally, you assist in the pre-registration and blocking of reservations when necessary.

Your duties also involve efficiently checking guests out, completing daily checklist tasks, and ensuring adherence to unit cash handling, credit, and check cashing policies. You maintain the cleanliness and presentation of the front desk area and assist with other duties as assigned by your supervisor. You keep yourself up to date on all brand-specific front desk requirements and current promotions. Outgoing and friendly, you love being able to meet people from all around the world each and every day!

QUALIFICATIONS FOR A GUEST SERVICES REPRESENTATIVE

• Ability to verbally communicate effectively with guests and co-workers
• Ability to push, pull, bend, stoop, and reach upward
• Ability to stand or walk for long periods of time
• Excellent hospitality skills and ability to provide a pleasant place for our guests
• Ability to work days, nights, weekends, and holidays

Computer skills are a plus in this entry-level hospitality position.

READY TO JOIN OUR HOTEL TEAM?

So, what do you think? If you feel this is the right entry-level front desk job for you, go ahead and apply! We value your time, so we've got a simple application process that should take you less than 3 minutes to complete. We look forward to meeting you!

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