Guest Services Coordinator

Guest Services Coordinator

bijin salon and spa is seeking motivated and enthusiastic individuals to join its Guest Services Team. Be a part of an award-winning company…voted by KC Magazine as Kansas City’s Best and recognized in Elle Magazine as one of America’s top salons! Located in Prairie Village, Kansas, we have over 35 years of experience in providing exceptional services to our clients. Join our team of fun, energetic and stylish individuals in pursuit of WOW!

Job Overview: Helping EVERYONE consistently experience the bijin WOW! Serve as a representative of bijin salon and spa in greeting, scheduling and servicing our external clients, along with providing support for all internal clients & service providers. This is performed in person on our retail floor and also over the phone in our call center. Our vision is to lead the beauty industry in providing a world class experience.

Required Skill Sets:

· Prior Customer Service or Hospitality Experience preferred.

· Cash management skills.

· Proficient computer skills andscheduling software is preferred, but not required.

· Attention to detail, accuracy, and having the ability to multi-task is extremely important.

· Superior communication skills when assisting all clients over the phone and in person.

· Ability to handle and resolve conflicts in a timely and professional manner.

· Physically capable of standing for periods of time and walking up and down stairs.

· Willingness to provide five-star service to meet and exceed client expectations; ability to accept coaching.

· Works well in team environment.

· Time management and punctuality are important.

Leadership and Development:

· Responsible for engaging and assisting clients by educating on service offerings.

· Build a professional relationship with the Service Providers and educate yourself on all services/ products offered.

· Oversee scheduling of clients within the salon & spa to ensure Service Professionals maximize productivity to meet sales goals.

· Leverage available openings in the salon & spa schedule by offering additional services to clients in person and on the phone.

· Manage complaint issues as they arise ensuring clients are completely satisfied with all services.

· Hours: Up to 40 hours per week (part time-full time); Availability to work varied shifts from Monday-Saturday, 8am-8pm
Benefits: $18-$22 per/hour. Compensation is negotiable, pending graduated level(s) of experience. Compensation is a combination of hourly and commission rates. Additional bonus opportunities after 90 days of employment.

· Paid holidays and Health and Dental Insurance with company contribution after 90 days.

· Aflac supplemental insurance and vision insurance options are also available.

· After six months of service, 401k participation with company match.

· Paid time off after one year of service.

· Complementary hair services quarterly, in addition to generous service and retail discounts.

· Opportunities for growth and advancement.

To Apply choose one of the following:

Reply to this posting with your experience and work history

Download application from https://www.bijinsalon.com/job-app

Drop by to pick up or fill out an application.

To learn more about bijin as a company, please visit www.bijinsalon.com or www.facebook.com/bijinsalonandspa.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work Location: In person