Guest Services Associate - Overnight

Job Summary:
We are seeking a friendly and customer-oriented Guest Service Associate to join our team for Overnight Shifts. As a Guest Service Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience throughout their stay.

Responsibilities:
- Greet guests upon arrival and assist with check-in and check-out processes
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Assist with concierge services such as booking transportation, making restaurant reservations, etc.
- Handle cash transactions and maintain accurate records of all financial transactions

Experience:
- Previous experience in Guest Services or hotel management is preferred
- Strong knowledge of hospitality industry practices and standards
- Excellent communication skills, both verbal and written
- Proficient in phone etiquette and handling customer inquiries over the phone
- Bilingual or multilingual skills are a plus
- Ability to work flexible hours, including nights and weekends

If you are passionate about providing exceptional customer service and creating memorable experiences for our guests, we encourage you to apply. Join our team today and be part of our commitment to delivering outstanding hospitality.

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 8 – 24 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Mankato, MN 56001: Relocate before starting work (Required)

Work Location: In person