Address
Form of work```Overview:
We are seeking a friendly and professional Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and will provide exceptional customer service throughout their stay. If you have a passion for hospitality and enjoy creating memorable experiences for guests, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Assist guests with inquiries, requests, and resolving any issues or complaints
- Handle phone calls, reservations, and guest inquiries with professionalism and courtesy
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Process payments and maintain accurate records
Experience:
- Previous experience in a hotel or hospitality setting is a plus
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
If you are dedicated to providing exceptional Guest Service, have a passion for hospitality, and thrive in a fast-paced environment, we invite you to apply for the position of Guest Service Agent. Join our team and be part of creating memorable experiences for our valued guests.```
7am-3pm and 3pm-11pm shifts available. 3p-11pm Supervisor position available as well.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Neenah, WI 54956: Relocate before starting work (Required)
Work Location: In person
