Guest Service Representative - Miami Blue

Job Type
Full-time, Part-time
Description
We are currently seeking a Guest Service Representative to join our hotel team. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests throughout their stay. You will be the first point of contact for guests, and will play a critical role in ensuring their satisfaction and comfort during their visit.
Responsibilities:

• Greet guests upon arrival and provide a warm welcome

• Assist with check-in and check-out processes

• Provide information about hotel amenities and local attractions

• Respond to guest inquiries and resolve any issues in a timely and professional manner

• Maintain a clean and organized lobby area

• Assist with luggage storage and retrieval

• Collaborate with housekeeping and maintenance staff to ensure guest rooms are clean and in good condition

• Process payments and maintain accurate records

• Upsell hotel services and amenities to guests

If you have a passion for delivering exceptional customer service and enjoy working in a dynamic and rewarding environment, we encourage you to apply for this exciting opportunity. We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Requirements

• High school diploma or equivalent

• Previous customer service experience preferred

• Excellent communication and interpersonal skills

• Ability to multitask and prioritize in a fast-paced environment

• Strong problem-solving skills

• Knowledge of basic computer applications

• Flexibility to work evenings, weekends, and holidays

Salary Description
14.00 Per Hour