Guest Service Representative

Guest Service Representative Job Description

Guest Service Representative (GSR): You will report to the Location(s) General Manager. Primary responsibility, but not limited to guide each guest’s vehicle onto the conveyor safely & assist guests with the purchasing decisions to achieve your sales goals with Fast Pass memberships.

What you would do:

• This is a hands-on, guest interacting, outdoor position; you must be willing to work in the various temperature conditions while getting your hands a little dirty.
• Inspect vehicles before they enter the tunnel to ensure there are no safety issues.
• Deliver an exceptional guest experience by being friendly to guests and handling vehicles with extreme care.
• Complete tasks associated with location cleanliness and appearance such as sweeping, picking up trash, cleaning windows, and/or minor landscaping work as directed by management.
• Follow all Raceway Car Wash safety procedures and policies.
• Warmly greet guests and personalize their visit by using training tools provided.
• Utilize sales tools to help promote our products including membership sales & daily specials.
• Utilize problem solving, active listening, educate our guests on product knowledge, packages, and services to help enhance their experience.
• Operate a tablet and Point-Of-Sale system to invoice and properly order vehicles to be loaded into the tunnel.
• As needed, assist Production crews with vacuuming, sweeping, and managing the vehicle queue.

We are looking for people who enjoy:

• Providing outstanding Guest Service with a friendly and positive attitude
• Being active and on your feet in a fast-paced environment
• Taking pride in your work and paying attention to detail
• Ability to build relationships with guests and other staff.
• Positive, energetic, and outgoing personalities comfortable working on their feet and outdoors

Employees who typically do well in this role have prior experience in: Guest service, sales, retail & service industries.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed
• Weekends only

Work Location: In person