Guest Service Representative (Gsr)

Full Job Description

Job Summary:

The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding Guest Service during their stay, and settling the guest’s account upon completion of their stay.

Essential Job Functions:

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass on log
• May assist in replenishing continental breakfast as needed and keeping breakfast area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• Other duties as assigned

Qualifications:

Skills:

• Identifies and resolves problems in a timely manner
• Ability to multi-task and effectively communicate with guests
• Skill in the use of personal computers and related software applications
• Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Knowledge of, and ability to, appropriately interpret and follow policies and procedures
• Prioritizes and plans work activities
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
• Contributes to building a positive team spirit

Physical Demands and Working Conditions:

The physical demands described here are representative of that must be met by an employee to successfully perform the essential functions of the jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, climb or balance, sit, bend, squat, kneel, twist, crouch or crawl, and reach with hands and arms in an office setting. Specific use of speech and hearing to communicate in person and by telephone; vision to read handwritten and printed material and computer screen; and lift moderate weight. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Restrictions Lifted

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift

Work setting:

• In-person

Work Location: In person