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SalaryAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of Guest Service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to People First, Integrity and Excellence by creating memorable experiences in the lives of all we serve. As part of the Abbey Resort family, you are considered to be a ‘transformational agent’ for our guests and ‘the best of the best’! You will have the opportunity to join an incredibly talented team at an all-service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests’ expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations. Every Guest, Every Associate, Every Time! We offer an array of great benefits for all Abbey employees including property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Café Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley. Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations. We’re always ready to lend a helping hand, as such, you would be required to perform other tasks and duties as assigned. If you are ready to come Be The Difference – apply now! Overview:
What you will have an opportunity to do:
We are looking for a highly motivated individual to join our Front Office team as a Guest Service Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests whether they arrive for the first time or the hundredth time and throughout their stay with us. In offering a warm welcome to our hotel/resort, the Guest Service Attendant assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. By assisting guests with world-class service, you can earn GREAT tips & gratuities! If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role:
Qualifications: We are looking for a highly motivated individual to join our Front Office team as a Guest Service Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests whether they arrive for the first time or the hundredth time and throughout their stay with us. In offering a warm welcome to our hotel/resort, the Guest Service Attendant assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. By assisting guests with world-class service, you can earn GREAT tips & gratuities! If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role:
- Provide exceptional customer service by being engaging and taking sincere interest.
- Interacts with all guests. The Guest Services Attendant will welcome each guest to our hotel.
- If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
- Valet vehicles for overnight guests as well as event attendees and monitor the valet parking lot and boat trailer section.
- Guide guests who will be self-parking
- Responsible for driving shuttle van on assigned runs in a safe and efficient manner.
- You will be escorting and orienting the guest to the front desk for check-in.
- Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
- You will be working together with other attendants to ensure each guest has a personalized experience and will not hesitate to step in and open the door for all guests.
- Assist lobby attendant in keeping entrance area clean and organized.
- "Be the difference" with all guest and employees to make memorable experiences during their time here. Your Environment:
What are we looking for? The right person will be show excellent customer service skills, must be passionate about service and should thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will also have a friendly, outgoing disposition.
- Current Driver's license in good standing
- At least one year in a customer service role with high guest interaction
- Hospitality industry experience is a plus.
- Ability to solve problems when they arise.
- Ability to work in a team environment is a must.
- Pleasant and helpful personality.
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Excellent verbal communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be 18 or older
- Must be available to work various shifts including weekends and holidays We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
