Guest Service Associate

As a Guest Service Associate at European Wax Center, you'll use your expertise to ensure every moment is an opportunity for confidence. We seek a special person who can lead with care and integrity, is committed to delighting our guests and-of course having fun while being awesome. We'll equip you with the tools you need to work effectively and be a champion for people.

It's an opportunity to be a part of a team of experts, promote innovative products and services, and experience state-of-the-art technology and proven training to advance your leadership skills.

You belong with a brand that is THE LEADER IN WAXING and that strives to create a culture that empowers every associate to be their best self, so every person who walks through our door leaves feeling unapologetically confident in themselves and us.

Bonus: you’ll help others strut their stuff and feel gorgeous!

Here’s what we’re looking for:

• Hungry, Humble, and Smart

• Refer Guest Complaints to Leaders in accordance with Lamp Post policies and procedures • Welcome Guests to the Center

• Coordinates scheduling of appointments for center services • Documents all guest challenges with guests in the system

• Mark Up the Books daily

• Sending appropriate reports to leaders

• Promoting European Wax Center

• Perform high – customer services following Lamp Post and European Wax Center standards

• Build a book of business and retain guests using our rebook scripts and delivering the ultimate guest experience and 100% guest satisfaction

• Educate guests on European Wax Center product line and services to enhance their overall experience and results.

• Uphold the brand standards of cleanliness, sanitation, and hygiene in all areas of the center

• Inventory and restocking of center

• Be able to respond to guest inquiries

• Properly account for all transactions and cash

• Maintain Guest Service Associate Key Performance Indicators (KPI) according to brand standard

• Contribute to a positive and professional work environment upholding LPF Core Values

• Train and role model the expected behaviors and processes put forward by European Wax Center

• Treat equipment responsibility and with respect

• Knowledge of Basic computer functions

• Off site canvassing and marketing required as needed by Center Team Leader Work

Environment:

• Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct team leaders.

• Must be able to adapt to change in activity frequently as the business requires.

• Most work is performed indoors. The temperature is moderate and controlled.

• Must be able to stand or sit at a desk per shift. Standing, walking, and sitting are required. Length of time at these tasks varies daily.

• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

• Must be able to lift up to 50 lbs. occasionally

• Talking and hearing occur continuously in communicating with clients, co-workers, and team leaders.

Ethics:

• Understands the importance of punctuality

• Team Player

• Dependable and Honest

• Be accountable for your actions

• Hungry – Have initiative!

• Humble – Able to take constructive criticism!

• Smart – Treat people how they think they should be treated – The Platinum Rule!

• Have FUN while being AWESOME!

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed
• Weekends only

Ability to Relocate:

• Vestavia Hills, AL 35216: Relocate before starting work (Required)

Work Location: In person