Address
Form of work
SalaryGuest Service Rock Star
Holiday Inn Express DFW North
Irving, TX
Guest Service Rock Stars make the first impression on our guests. We are looking for smiling faces and a great personality to go above and beyond to WOW our guests. If this sounds like you, we will provide the training if you bring your Winning Spirit!
Description
This position will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.
Essential Functions:
Check guest in and out of room.
Able to provide accurate and appropriate information to guests and customers.
Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests needs.
Responds to guest requests and handle guest issues or reports complaints to management.
Remain calm and alert, especially during emergency and/or heavy hotel activity.
Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Shift:
- Day shift
- Evening shift
- Overnight shift
Weekly day range:
- Weekends as needed
Work Location: In person
