Guest Service Agent

As a Guest Service Agent, check-in, check-in, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information about,24-hour upcoming events/functions in the hotel and surrounding areas. The Hotel Night Auditor accurately balances and audits the hotel’s income and expenses for the current 24-hour, period.

The ideal candidate will:

• Have one year of hotel, customer service, customer-centric, and/or accounting experience.
• Be incredibly friendly, customer-centric, love to smile, and have knowledge of the local area.
• Have strong computer skills and brand POS experience.
• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Provides a professional image at all times through appearance and dress.check-in,

Job Types: Full-time, Part-time

Pay: $12.50 - $15.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Night shift

Work setting:

• In-person

Work Location: In person