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Form of work
Salary** Candidate MUST reside in local Nashville Metropolitan area to be considered**
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out processes
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests
- Process reservations and cancellations accurately
- Ensure the lobby area is clean, organized, and presentable at all times
Experience:
- Previous experience in a customer service role is preferred
- Familiarity with phone systems and basic computer skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and the ability to remain calm under pressure
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Application Question(s):
- Are you in the local Nashville Metropolitan area?
- What is your required hourly salary?
Experience:
- Hotel experience: 1 year (Preferred)
Location:
- Nashville-Davidson, TN (Required)
Work Location: Remote
