Guest Service Agent / Night Audit Relief - Woodspring Suites Roanoke

Position Overview - (Includes 2 overnight shifts)

The WoodSpring Suites in Roanoke is looking for a Guest Service Agent.  The Guest Service Agent assures highest possible level of visitor and guest satisfaction by providing superior customer service. Applicants need to be positive, energetic and willing to do whatever it takes to make our guests happy. This may include providing for light housekeeping and maintenance task. Potential associates will need to be attentive to details and understand how this role impacts the overall success of the hotel. Ideal applicants will have great attendance and understand that Guest Services plays a pivotal role in guest satisfaction.

Tasks and Responsibilities

Administrative Tasks

• Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received whether they are cash, credit card, checks, or traveler?s checks. Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.

Guest Service

• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must appropriately address guest requests to ensure customers are satisfied with the hotel?s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

• Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
• Properly compiles, completes, and distributes reports to all management and relevant staff.
• Reports any maintenance, security, or safety issues to the appropriate staff.

Benefits Available:

• Daily Pay
• Holiday Pay
• Paid Time Off
• Travel Discounts though Choice
• Free Parking
• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability

Requirements