Guest Service Agent

Guest Service Agent

As a Guest Service Agent, you will be responsible for providing exceptional customer service to our clients. You will provide assistance with all aspects of managing guest requests, answering questions, and assisting guests with any issues that arise from their travel experiences. You will also assist in providing information on local attractions, restaurants, activities, and other local amenities.

Duties and Responsibilities:
·Greeting guests in a friendly manner and answering any questions they may have.
·Assisting guests with obtaining reservations at local restaurants, attractions, activities, and other amenities.
·Assisting guests with ordering room service items such as room keys or food orders.
·Maintaining the appearance of the front desk area by cleaning it regularly and replacing worn items with new ones.
·Maintaining an organized inventory of Guest Services items.
·Maintaining a professional appearance at all times while working in a team environment with other team members.
·Maintaining a positive attitude towards your team members by following the Slate Property Buyers hospitality model and acting as a positive role model for our guests.
·Other duties as assigned.

Experience:

• Minimum 2 years in a similar role preferred
• Experience in a hotel or other hospitality environment preferred
• Ability to work well under pressure and meet deadlines in a fast-paced environment
• Ability to work well with others within the team or independently as needed
• Excellent written and verbal communication skills

Job Types: Full-time, Part-time

Pay: $22.00 - $27.30 per hour

Expected hours: 32 – 60 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• Security: 1 year (Preferred)
• Concierge: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person