Guest Service Agent

Oak Hill Inn & Suites is in need of a Guest Service Agent for all shifts. Hours are 7am-3pm, 3pm-11pm and 11pm-7am. Must be dependable and have excellent customer service skills.
Responsibilities:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Communicating with all hotel staff
• Promoting hotel services
• Maintain a clean and neat front desk area
• Other responsibilities as assigned

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays

Work setting:

• In-person

Work Location: In person