Address
Form of work
SalaryBASIC FUNCTION & JOB DUTIES:
- Performs all front desk-related functions including but not limited to checking guests in/out, promoting sales-related programs, maintaining guest records, cash handling, etc.
- Responsible for auditing the previous day’s receipts to verify and balance entries, running reports, and verifying the accuracy of information. May also assist with the setup of breakfast.
- May include food preparation, set up, service, and/or cleaning.
- Only team members on the property for the majority of the work shift must be willing to and have the ability to work alone.
- Responsible for guest safety and security during overnight hours.
- Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
- Responds promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude.
- Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL, AND ABILITY:
- Requires ability to take written and verbal direction and speak English clearly and read English.
- Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
- Requires the ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
- Requires thorough knowledge of Drury Hotels’ policies and procedures, for Guest Services.
- Requires ability to handle money, make changes, and utilize office machines in normal day-to-day activities.
- Maintains the front desk lobby area in a clean and organized manner.
- Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests, and the hotel.
- Must be willing to and have the ability to work alone as scheduled. At some locations, maybe the only team member on property during work shift.
BASIC FUNCTION & JOB DUTIES:
- Performs all front desk-related functions including but not limited to checking guests in/out, promoting sales-related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries runs reports and verifying the accuracy of information. May also assist with the setup of breakfast. May include food preparation, set up, service, and/or cleaning. Only team members on the property for the majority of the work shift must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.
- Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
- Responds promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude.
- Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL, AND ABILITY:
- Requires ability to take written and verbal direction and speak English clearly and read English.
- Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
- Requires the ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
- Requires thorough knowledge of Drury Hotels’ policies and procedures, for Guest Services.
- Requires ability to handle money, make changes, and utilize office machines in normal day-to-day activities.
- Maintains the front desk lobby area in a clean and organized manner.
- Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests, and the hotel.
- Must be willing to and have the ability to work alone as scheduled.
- At some locations, may be the only team member on property during work shift.
MENTAL AND PHYSICAL REQUIREMENTS:
AGE: Must be at least 18 years of age.
EDUCATION: Requires knowledge, skill, and mental development equivalent to completion of 4 years of high school.
EXPERIENCE: Experience in working with the public in a service or hospitality industry or related activities is preferred. Prefer previous customer service experience.
ESSENTIAL FUNCTIONS: Requires ability to walk and stand during the entire working period of up to 8 hours; requires the ability to lift 10 - 15 pounds.
WORKING RELATIONSHIPS:
- Reports to the General Manager, Assistant General Manager, or Front Office Manager.
- Maintains and promotes a positive and cooperative work relationship with all hotel departments.
