Address
Form of work
Salary```Duties```
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Coordinate with other hotel departments to ensure guest satisfaction
- Handle cash transactions and maintain a balanced cash drawer
- Perform night audit duties as needed
```Qualifications```
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Bilingual skills (if applicable) to effectively communicate with international guests
- Knowledge of hotel management systems is a plus
- Excellent organizational and multitasking abilities
- Ability to work well under pressure and handle difficult situations with professionalism
- Strong problem-solving skills and attention to detail
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $10.50 - $11.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Commuter assistance
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Work Location: In person
