Guest Service Agent

Come join our Hampton Inn Family - at the Hampton Inn Chicago O'Hare!! We are a vibrant team that works together to make all of our guests HAPPY! We are excited for a new member to join our team and continue to help us reach our goals. We have just renovated all of our guest rooms and are ready to welcome our guests back and want YOU to help us.

We are seeking a Guest Service Agent for our hotel, to move to full time after completing a successful 90-day probationary period. Part time positions are also available if this is desired by the applicant.

Duties include:

• Manages reservations for arrivals, departures, and in-house guest accommodations
• Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
• Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
• Post charges, such as rooms, laundry, damages to folios as needed
• Charge for all purchases as they occur
• Review accounts and charges with guest during the check in and checkout process if requested by guest
• Liaison between all of the departments including Housekeeping, Maintenance, and Management.
• Contact housekeeping or maintenance immediately when a guest reports a problem
• Record guest comments and complaints, referring guests to managers as necessary
• High standards of quality Guest Service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner
• Other duties and special projects as assigned
• Ensure that EVERY GUEST LEAVES HAPPY!

We are looking for someone who possesses these personal qualifications:

• Be honest, reliable.
• Be ready to begin work at the specified time.
• Be well groomed and aware of personal hygiene; adhere to dress code policy as mentioned in policy handbook.
• Offer courteous and sincere hospitality at all times. Every guest leaves HAPPY!
• Efficient, courteous, high quality service in a clean and organized environment.
• Handles, understands and responds to customer complaints and needs calmly and advises effectively or seeks assistance from management.
• Follows training guidelines using good judgment and common sense.
• Communicate and work well with supervisor and hotel employees.
• Keeps work area, equipment, and lobby clean and orderly. Has a concern for cleanliness and orderliness of work area and equipment.

• Keep all business confidential both on and off duty.
• This position may also develop into a front desk supervisor role depending on the candidate and their drive to grow.

Please apply with your resume to this job posting.

We also invite applicants to come to the hotel directly to apply for this position at 3939 Mannheim Rd, Schiller Park, IL 60176.

We are looking to fill the position(s) as soon as possible. We are excited to meet you!

Compensation: Dependent On Experience

Position: Full Time and Part Time

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• On call
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Relocate:

• Schiller Park, IL 60176: Relocate before starting work (Required)

Work Location: In person