Guest Service

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Guest Services Specialist Bartch House -AdventHealth - Orlando

Location Address:525 Winyah Drive, Orlando 32803

Work Hours/Shift:Part TimeSaturday – Sunday 11pm – 7:30am

You Will Be Responsible For:

• Manages inventory of all non-monetary donations (food, supplies, etc.).
• Ensure kitchen area is kept stocked and clean; ensure front desk, office, and storage supply areas are kept stocked and clean; free of clutter.
• Assists with training volunteers, house activities, projects and events as needed and assigned.
• Maintains house cleanliness and laundry for turnover of rooms.
• Serves as backup resource for other duties of the house and shift coverage as needed.
• Other duties related to home operations and serving guests as assigned

Qualifications

What You Will Need:

Required:

• 1-2 years of customer service or hospitality experience
• Knowledge of software applications: Microsoft Word, Excel, PowerPoint, etc.
• Ability to maintain databases.
• Interacts professionally with staff and guests. Provides a positive welcoming attitude to all.
• Ability to multitask in a fast pace, limited staff environment.
• Self-motivated, detail-orientated and organized; ability to work independently and as a team.
• Respects and maintain confidentially of all guests, staff, and volunteers.
• Ability to be friendly, tactful, compassionate, and able to cope with and offer comfort to people in periods of intense emotion and stress, yet able to remain objective.

Preferred:

• Organizational and problem-solving skills
• Point of Sales and Customer Relationship Management (CRM) software
• Associate degree in Hospitality Management, Business, Communications or related field
• 1-3 years of experience in hospitality management, business, communications or related field or
• 2 years of experience as office, hotel, or Guest Services receptionist

Job Summary:

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The Guest Services Specialist position is fundamental to The Bartch Transplant House and Circle of Friends Homes as it presents the first and most important impression of our organization to guests and visitors. As the first point of contact, Guest Services explains house policies and procedures to new visitors and guests along with other clerical duties. Team member participates in house activities and events when possible during business hours. Guest Services Specialist assists in tracking and communicating occupancy statistics, paperwork and bookkeeping as needed.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Experience

Organization: AdventHealth Orlando

Schedule: Part-time

Shift: 3 - Night

Req ID: 24010954

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.