Guest Experience Manager

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best..

The Guest Experience Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation in a rooms control capacity, this position will respond quickly to guest requests and/or complaints of VIPs in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This role will deal heavily in owners relations and maintain calendars/meetings and travel plans for members of the executive committee, as well as assisting with various projects and tasks. Responsibilities will include maintenance of incoming calls, walk in inquiries, special projects, coordination and/or assistance with coordinating certain events, maintenance of the office environment including administrative responsibilities assisting the General Manager. This role must maintain a high level of confidentiality and be able to work well in a collaborative and autonomous environment. The Guest Experience Manager is required to have strong organizational skills, computer proficiency, and communication skills.

The budgeted range for this position is starting at $32.00 per hour. Actual pay will be commensurate with experience.

Why Work at Hyatt?

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & Complimentary hotel room nights
• Medical, Dental, Vision Insurance – (Full-Time colleagues)
• Flexible Spending Account (Full-Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
• Opportunities to work around the world with Hyatt Hotels and Resorts
• End of Season Ski Pass Bonus

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Must be proficient in general computer knowledge
• Front Office Hotel Experience preferred