Guest Concierge

About Us

FFA was founded because we believe everyone should have the ability to own their look. Face Forward Aesthetics is a multi-modal aesthetic medicine practice with locations in Columbus, Cleveland, Cincinnati, Dayton, Pittsburgh, Toledo, and Las Vegas.

We specialize in injectables, combining science and art to enhance our patient’s natural beauty. We have made it our mission to operate the safest practices possible, remaining conservative in our methods, and see ourselves as a market disrupter by concentrating on providing the highest quality service at the lowest prices.

The Role

Face Forward Aesthetics is currently looking for a Guest Concierge to join our team in Wexford, PA. This position will work closely with a small team of two injectors and a Guest Experience Manager, ensuring the most efficient and functional office for an amazing guest experience. Growth potential is endless, as FFA is constantly evolving to meet our guest's needs. A successful candidate possesses considerable tenacity, integrity, a strong desire to work in aesthetics, and a passion for building real relationships with guests. We are looking for innovative solutions, highly effective communication, and a strong drive to take our fast-paced company to the next level.

Responsibilities

• Demonstrate superior knowledge and understanding of FFA’s key service offerings and effectively assist guests over the phone, via e-mail, or in person.
• Navigate systems and applications to document guest interactions, generate leads, and contribute to the growth of the customer base in the market.
• Manage the follow-up process by reaching out to previous guests who have shown interest in Face Forward Aesthetics.
• Update guest schedule throughout the day, provide updates of any last-minute changes, and resolve scheduling issues as needed by working with Guest Experience Manager.
• Provide administrative support for the office to ensure efficient operations and a presentable, functional site.
• Maintain a high level of engagement with FFA staff both within your site as well as other locations.
• Occasional travel within your market area may be required.

Perform other duties as assigned.

Qualifications

• High School Diploma or GED required.
• 1+ years of professional experience in an applicable field required. Spa or Concierge experience preferred.
• Self-motivated individual with a solution-oriented mindset
• Ability to accurately read and work with computer systems. Advanced level of Microsoft Excel preffered.
• Strong attention to detail
• Outstanding organizational and problem-solving skills
• Excellent communication and a true passion for building relationships
• Entrepreneurial spirit with the ability to work autonomously on multiple tasks in a fast-paced environment

Benefits

• Flexible PTO
• Paid Holidays
• Free & Discounted Aesthetic Services (averaging $10,000 a year)
• Medical, Dental, and Vision coverage
• 401K match
• Company-paid Short and Long-Term Disability
• Voluntary Life Insurance
• Hands-on Training
• Realistic Sales Targets
• Engaged Leadership Team

No calls or walk-ins to center, please.

To learn more about Face Forward Aesthetics, visit our website at - www.ffaesthetics.com

Face Forward Aesthetics is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have any experience with the services we offer? If yes, please explain.
• Have you had a chance to review the salary and ensure it is within your expectations?

Ability to Relocate:

• Fishers, IN: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person