Guest Care Associate

Are you enthusiastic and passionate about skincare, bodycare, and self-care?

Do you love helping people and creating amazing experiences?

Sanctuary Spa, the first Houston day spa founded in 1984, is in search of a Guest Care Associate to help greet all of our guests and guide them through their personalized experience at our beautiful day spa.

A great candidate will be caring, proactive, dependable and eager to learn everything about our natural skin & body products and services as well as how Sanctuary Spa provides amazing experiences for all of our guests.

Responsibilities

• Greet all guests as they enter the spa
• Answer phone calls and emails
• Display masterful knowledge of spa experiences, menu, and retail
• Promote spa services and gift certificates, advise on gift selection
• Maneuver through the software program quickly and effectively - efficiently make reservations, checking-in and checking-out guests
• Assist in closing the sales for all the technicians
• Opening and closing the spa, including register, ambience and light cleaning

Desired Qualifications

• Skin care knowledge and understanding of a spa menu
• Computer skills and aptitude for mastering spa software
• Experience in front line guest service (hospitality and retail highly desired)
• Good selling abilities
• Good sense of time management
• Flexible schedule
• Good organizational skills, follow-through and attention to details
• Able to multitask and improvise on the spur of the moment

Behavioral Characteristics

• Strong guest service orientation

• Positive and motivated with a cheerful, upbeat personality

• Professional image with gracious, warm, and genuine personality

• Enjoys team environment and interaction with co-workers

• High personal standards, practices accountability for own work performance

• High energy, able to work in fast-paced environment

• Good sense of humor

• Self-motivated, driven and passionate about spa life

• Seeks out knowledge and enjoys learning/strives for professional growth

Job Type: Part-time

Pay: $14.00 - $17.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Flexible schedule
• Health insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Application Question(s):

• What do you feel is most important for a wonderful guest experience at the spa?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person