Guest Ambassador

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

Job Summary:

Responsible for ensuring customer satisfaction to all Cirrus customers, potential customers and guests during all visits to the Simulation Center and all Knoxville Cirrus campuses. The Guest Ambassador enhances builds customer relationships by driving the Service Essentials to create personal experiences to creating a world class environment. Work location may be at various campus offices.

Essential Responsibilities:

• Greet and welcome customers and visitors to the Flight Center
• Engage with customers and visitors, anticipate needs
• Receive and process all fuel orders and billing
• Drive customers to various buildings on Cirrus campus
• Provide coverage to Guest Ambassador at Flight Training Center or Tyson Center as needed
• Data entry work, transferring information from Alfa to SalesForce
• Responsible for Patriot Act sign-in log for all Cirrus visitors
• Maintain common spaces (organization, stocking, cleaning, and similar tasks)
• Energize the Cirrus Service Essentials
• Anticipates guests' needs and responds promptly.
• Strives to improve service performance
• Additional duties as required

Schedule: Typically Monday - Friday, 730AM-5PM, some overtime and occasional weekends required

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Demonstrates professionalism
• Ability to work unsupervised
• Excellent communication and organizational skills
• Strong work ethic and professional demeanor
• Attention to detail

Duties:

The Guest Ambassador is a brand ambassador for Cirrus Aircraft. He/she will often be the first Cirrus employee guests encounter, so making a great first impression is essential. Each guest should be greeted with a smile and a warm welcome to the Flight Center. The Guest Ambassador should look for opportunities to engage with guests, anticipate the needs of each guest, and discover ways to surprise guests by going beyond their expectations. This position requires the ability to resolve issues that arise from guests and employees in a timely manner. The Guest Ambassador will carry out a variety of responsibilities to maintain a world class environment.

This opportunity is located in Knoxville, TN. Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. It’s no wonder why Knoxville was recently named as a Top 10 Destination on the Rise by Trip Advisor.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals