Gsoc Program Manager

The Global Security Operations Center (GSOC) Program Manager, assigned to one of Pinkerton's enterprise clients, will be responsible for overseeing the formulation of systems scope, requirements gathering, and objectives relative to the client's business plan and industry requirements. The Manager will drive strategic planning and implementation of GSOC programs and policies and develop process workflows and guidelines to standardize the business processes.

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Facilitate the strategic direction of the GSOC program, procedures, and workflows, review existing documentation, and recommend changes and improvements.
3. Conduct business case analysis and effectively facilitate planning goals.
4. Develop measurable key performance indicators (KPIs) and deliver status reports, business metrics, and business plans.
5. Provide supervision and oversight to the Global Incident Management (GIM) team.
6. Facilitate problem definition and analysis.
7. Act as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, procedures, and systems.
8. Create detailed descriptions of user needs and translate them into functional requirements.
9. Provide guidance for the team by ensuring goals and objectives are met.
10. Provide the client's Global Protective Services team with requested information and data, as needed.
11. Explore and adopt changing technology in preparedness for and to accommodate evolving organizational needs.
12. Assist and cover for the GSOC Manager and/or GIM Program Manager, as needed.
13. Track and maintain compliance records.
14. Develop, implement, and revise governance and compliance policies and procedures and its related activities within the GSOC team.
15. Generate and analyze data to ensure regulatory and contractual compliance.
16. All other duties, as assigned.

Bachelor's degree preferred with five years of security operations, GSOC operations, global governance, and compliance or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Competencies:

• Strong project management skills.
• Knowledge of 24/7 security monitoring operations, current security technology, and emerging trends.
• Security training experience, preferred.
• Able to anticipate and respond to rapidly changing security priorities.
• Able to adapt as the external environment and organization evolves.
• Able to analyze complex situations and recommend solutions.
• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Effective written and verbal communication skills.
• Serve as an effective team leader.
• Able to interact effectively at all levels and across diverse cultures.
• Professional demeanor and appearance.
• Computer skills; Microsoft Office, InfoPath, Visio, and SharePoint.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Shift work may be required including evenings, weekends, and holidays, as needed for the successful operation of the center.
• Travel, as required.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law. Pinkerton also adheres to all local, state, federal, and country hiring requirements.