Group Station Superintendent (Operations Control Center)

Job ID: 4847
Business Unit: New York City Transit
Location: New York, NY, United States
Regular/Temporary: Regular
Department: NYC Transit Authority
Date Posted: Dec 13, 2023
Description
Job Information :
Title: Group Station Superintendent (Operations Control Center)
First Date of Posting: 12/13/2023
Last Date of Filing: 01/03/2024
Authority: TA
Department: Subways
Division/Unit: Service Delivery/ Operations Control Center
Reports to: General Superintendent
Work Location: OCC
Hours of Work: Managerial
Internal posting, MTA Employees only.
MTA New York City Transit (NYCT) serves close to 6 million subway customers and 2.3 million bus customers on an average weekday. Its 50,000 employees provide mass transit and paratransit service throughout the five boroughs of New York City, including operating almost 7,000 subway cars at 472 stations.
The NYC Transit Department of Subways employs 30,000 individuals who work together 24/7, 365 days a year, to move millions of customers safely to their destinations. These employees operate trains, maintain railcars, assist customers in stations, make critical right-of-way or electronic repairs, and provide administrative support to deliver timely and reliable customer services.
Compensation:
Salary Range (Grade F/Hay Points 516): $77,463 - $114,945
UTLO Rate: $118,000
Responsibilities:
The Department of Subways is seeking dynamic, customer-focused leaders for the role of Group Station Superintendent, OCC. The OCC Group Station Superintendent will have front-line, direct accountability for the safe, efficient, timely and customer-focused execution of functions related to travel, while in the system. The Group Station Superintendent, OCC will assign and direct staff responsible for providing accurate, real-time travel and fare information, as well as responding to all customer and employee needs under their purview. They will supervise those under their charge in and out of the OCC while working in compliance with NYCT rules, regulations, effective labor relations and personnel policies. The chosen candidate must conduct themselves at all times in a professional manner required of all NYCT managers.
Education and Experience:
Bachelor's degree from an accredited college and five (5) years of full-time related experience; of which two (2) years must have been in a managerial/supervisory capacity;
Or, a satisfactory combination of education and experience.
Desired Skills:

• Knowledge of the environment, organization and operation of rail transportation systems and station operations.
• Knowledge of automated fare collection, construction trades and ADA regulations.
• Knowledge of relevant policies and procedures including OSHA regulations.
• Ability to effectively manage a group of employees in a fast paced and highly customer focused environment.
• Excellent customer service and public relations skills.
• Knowledge of safety principles and experience working in an environment where safety is a key component.
• Ability to effectively communicate with employees at all levels in the organization, including represented employees.
• Excellent public relations, verbal, and written communication skills.

Selection Method :
Based on evaluation of education, skills, experience, and interview.
All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.
Other Information :
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Equal Employment Opportunity :
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.