Grocery Manager

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:

· Establish performance goals for department and empower associates to meet or exceed targets.

· Develop adequate scheduling to manage customer volume throughout hours of operation.

· Adhere to all local, state and federal laws, and company guidelines.

· Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

· Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

· Inform customers of grocery specials.

· Understand the store’s layout and be able to locate products.

· Implement the period promotional plan for the department.

· Stay current with present, future, seasonal and special ads.

· Monitor and control expenses for the department.

· Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.

· Plan, organize and supervise the inventory process.

· Train department associates on inventory/stocking and Computer Assisted Ordering.

· Observe scheduled shift operating hours.

· Demonstrate creative merchandising.

· Condition all products in assigned sections according to company policy.

· Maintain workload to guarantee that production deadlines are met.

· Integrate key retailing work processes into daily department operations.

· Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.

· Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

· Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

· Notify management of customer or employee accidents.

· Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

· Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.

· Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills, Leadership Behaviors:

· Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

· Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

· Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

· Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.

· Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

· Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

· Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

· Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

· Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

· Effective communication skills

· Knowledge of basic math: counting, addition, and subtraction.

· Ability to handle stressful situations

· Must be able to meet the minimum physical demands of the position.

· Must be 18 or older.

Desired Previous Job Experience:

· High school diploma or equivalent.

· Management experience

· Grocery experience

· Retail experience

· Second language: speaking, reading and/or writing.

· Completion of the WAFC Retail Management Certificate

Physical Demands:

· Lifting up to 60# from 12” to waist throughout shift.

· Lifting up to 60# from waist to shoulder throughout shift.

· Lifting up to 25# from shoulder to overhead throughout shift.

· Lifting up to 60# from floor to waist throughout shift.

· Lifting up to 60# from floor to shoulder throughout shift.

· Lifting up to 25# from floor to overhead throughout shift.

· Objects lifted using both hands include product, cases of product, and supplies.

· Pushing and pulling carts, six wheelers and pallet jacks.

· Gripping with power hand grip throughout shift.

· Reaching at arm’s length throughout shift.

· Rotation of trunk in all directions throughout shift.

· Squatting throughout shift.

· Forward bending throughout shift.

· Wrist position of neutral and palm down and palm up throughout shift.

· Static reaching with both hands throughout shift.

· Static crouching throughout shift.

· Kneeling throughout shift.

· Standing and walking on concrete, mats, carpet, and asphalt throughout shift.

· Climbing ladder, stairs and step stools.Operating a pallet jack.

· Using both hands to finger, handle, and/or feel objects, tools or controls.

· Operating a straddle stacker.

· Stooping, crouching, and crawling throughout shift.

Length of Work Day/Week

8-12 hour shift with break at 2-hour intervals. Workweek 40-48 hours.

Other Job Requirements

· Basic Math

· Seeing

· Touch

· Hearing

· Reading English

· Writing English

· Speaking English

Environment

Inside of a building.

Disclaimer

The physical requirements, job duties, elements, responsibilities, skill, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and may not be all of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or as the work environment requires.

Job Type: Full-time

Pay: $24.50 - $27.50 per hour

Benefits:

• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Weekends as needed

Ability to Relocate:

• Bozeman, MT 59718: Relocate before starting work (Required)

Work Location: In person