Greenway Ford - Auto Body Shop Estimator

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 44 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer. 

DESCRIPTION:

The Body Shop Estimator helps ensure the overall efficiency, profitability, and reputation of our Auto Body Shop operations by providing timely, accurate, and customer-approved estimates for repair work. The Estimator documents estimates and the necessary repair work according to established industry standards and insurance company regulations.

The ideal candidate has some post-secondary education or training and at least one year of dealer-level or large facility experience. Candidates must have an unrestricted driver's license and a strong technical and customer service performance record. Maintaining a consistent level of outstanding customer satisfaction and excellent communication skills are must have qualities for the Estimator position. 

RESPONSIBILITIES:

• Assess the extent of damage through inspections
• Estimate repair and labor costs and calculate overall customer payment
• Establish good customer relations by providing accurate estimates, timelines, relevant customer information and handling customer queries effectively
• Collect insurance estimates and resolve replacement and repair requirements
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Maintains work area in a neat and organized manner
• Performs other duties as assigned

QUALIFICATIONS:

• One year of dealer-level or large facility experience preferred
• Certification or designation in the field of automotive repair a plus
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Maintain robust customer service and follow-up skills
• Highly professional and dependable
• Able to drive both automatic and standard-transmission vehicles
• Must have a valid driver's license

BENEFITS:

• Competitive Pay
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• Employee Purchase and Service Discounts
• Paid Vacation
• 401(k)