Governance Manager

Description:

Job Summary:

Responsible for supporting Letters governance framework across the enterprise. Letters are legally required communications that can be sent as email or print. Promotes standardization of Letter processes systems and data. Supports channel growth through process enablement and evolution. Leads Statement messaging content post install validation and peer reviews customer targeting/messaging within the Statement channel.

Major Responsibilities:

Letters Governance -

Shares a vision of unification of Lettes standards and processes. Supports strategy and vision of an error-free enterprise Letters communication channel. Participates and contributes to continuous improvement initiatives prioritized through the Letters Community of Practice COP

Leads projects to drive process improvements and enhancements which reduce risk within the channel. Supports ongoing initiatives to strengthen Compliance Management System. Ensures documentation is up-to-date in regards to new processes and changes to existing processes

Documents and evolves Letter Owner training guides and socializes new process to broader audience. Assists with standardization of Letter communication templates across enterprise to promote brand consistency and mitigate risk

Assists with the documentation of data templates across 60 upstream triggering applications and the execution of data standards. Promotes the establishment of end-to-end monitoring on all required Letters

Manages Letters ownership ensuring all Letter Owners and respective Liaisons are identified and up to date. Ensures Letter Owners and Liaisons understand their responsibilities

Partners with Letter Owners and Letter Liaisons across the enterprise on issue management projects issue mitigation remediation etc.

Statements Messaging Support -

Support of the Statement messaging channel – Responsible for peer reviewing content and customer targeting to ensure accuracy of messaging out in the marketplace. Focus on automation of peer review activities driving capacity savings and risk reduction. Lead post install content validation activities ensuring accurate messaging in production

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.