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As manager of the Global Security (GS) Support team you will be a key figure within the management framework of the GS Technical Security team, providing direct support to North America security, technology, and monitoring operations and programs. You will be responsible for management of a team of security professionals. This is a role for a professional manager who is equally comfortable working with the business, corporate functions, and technology while managing people and process.
Job Responsibilities:
- Ability to build relationships with key stakeholders across security, real estate, technology, and local Philippines leadership to cultivate support for the design, build, staffing, and operationalization of a team providing direct support to North America security programs, projects, and operations
- Within the framework of a strategic work augmentation initiative, your responsibilities will include oversight and management of Support teams, Retail Alarm Monitoring, and PINs teams
- Manage all aspects of the 24/7 operations of the Support teams, Retail Alarm Monitoring, and PINs teams
- Responsible for recruitment and selection of resources to support operational demands and ensure correct staffing levels are always maintained. Carry out on site training for all staff, to include new member training, new systems training, and refresher training
- Provide ongoing coaching, development and mentoring to staff that drives results to team metrics, SLAs and KPIs. Create development plans and deliver corrective action as appropriate
- Demonstrate sound judgement; determine when to escalate personnel, technology, or process concerns and prioritize based significance
- Ensure reports for incidents / Alarm Responses are compiled and distributed to management and key stakeholders
- Organizational management including strategic planning, budgeting, project management, process improvements, and reporting for key stakeholder
Required qualifications, capabilities, and skills:
- Previous management experience in a similar role required
- Excellent communication (both written and oral) and organizational skills
- Strong critical thinking and problem-solving skills
- Experience leading and developing a team in a fast pace environment
- Ability to prioritize workloads within a busy, changing environment and meet tight deadlines
- Working knowledge of physical security technologies and devices such as alarm systems and video products
- Must be proficient in Microsoft Office tools
- Use of discretion in confidential matters
- Intelligent, articulate, and persuasive leader who can serve as a senior leader
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
