Global Response Operations - Detection

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.The Detection team within Global Response Operations is focused on detecting emerging on-platform risks that pose harm to our community and businesses on our platform. We identify, investigate and understand those risks. We partner closely with other Global Response Operations teams, Policy, Product and Process teams to mitigate those risks. We are looking for someone who has a passion for identifying risks and diving deep to understand where and how these are manifesting on our platforms. This individual has a demonstrated ability to leverage data and has a strong proficiency in our internal tools to both detect emerging risks and investigate them. A successful candidate has strong investigative skills and is comfortable with ambiguity and experimentation - we are looking for a self-starter who is excited to help us build out our new detection team work and processes. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and text, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing

Global Response Operations - Detection Responsibilities:

• Drive the scoping & development of signals for key problem areas/ abuses
• Identify emerging risks using on-platform and off-platform signals, through monitoring & analysis
• Conduct investigations to bring deeper understanding and knowledge of potential emerging trends and evolving risks in priority areas across ads, commerce and/or our community
• Work cross-functionally to drive mitigation for identified risk areas, including conducting enforcement on violating trends
• Build and execute risk detection initiatives to support the management of critical events, such as elections and crises
• Use data and internal tools to identify and investigate potential risk areas and patterns at scale and across abuse types
• Use quantitative & qualitative research methods to perform root cause analyses on investigative findings or high priority escalations
• Partner with internal experts to build a deep understanding of how, where, and why diverse forms of abuse are experienced across the platform
• Develop programs and methodologies that shape how we approach offensive investigations as an external actor that pressure tests our community support and/or advertisement integrity systems
• Synthesize investigative findings through the creation of analysis and presentations that provide a succinct, coherent narrative assessing risk
• Influence and support innovation of technology, as well as adoption of technical solutions, that improves our detection capabilities (efficiency, speed, and reduction on language dependence)

Minimum Qualifications:

• 4+ years experience in investigative, data analysis, visualization or technical systems work
• Analytical-thinking and problem-solving experience Experience with complex data sets and aptitude for risk identification and analysis
• Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams
• Experience operating strategic projects with cross-functional partners Experience prioritizing multiple functions and tasks
• Knowledge of global current events, including developments in law, politics, technology and culture
• Experience working with potentially graphic and objectionable content

Preferred Qualifications:

• Experience with Data - SQL proficiency
• Experience investigating Ads, eCommerce, payments, financial, regulatory risks
• Experience in intelligence analysis including signal collection and investigations
• Proficiency in multiple languages

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.