Global Payments ACH Specialist II

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GENERAL FUNCTION: Under general supervision, performs critical monitoring, processing and support functions for high risk payment applications with essential duties and responsibilities including processing of incoming and outgoing high dollar, time sensitive, funds transfer activity via the Fed and EPN ACH networks. This position may be responsible for all or any combination of these defined duties and responsibilities encompassed within Global Payments Operations.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Processes international and domestic inbound/outbound payments via ACH origination networks.
• Monitors inbound/outbound fraud related/anti-money laundering payment activity according to federal regulations and associated procedures accurately and in a timely manner; escalating to Bank Compliance/management as needed.
• Troubleshoot file/batch exceptions that result from customer driven electronic transmission failures via direct customer or internal sales relationship manager.
• Consult and execute systemic clearance or deletion activities based on research and follow up.
• Provides incoming call support and service for commercial based clients in need of high value based payment transaction processing.
• Provides professional call support to multi levels of our commercial based customers from executive level to support staff.
• Perform general analysis and execution of payment related credit risk exceptions by referencing multiple internal applications to assess associated bank driven risk tolerances (i.e. acct balance, established credit limits, bank exposure amount, past historical activity).
• Responsible for all facets of line of business compliance program to ensure full compliance with state and federal laws, rules and regulations (i.e. E, NACHA, FFIEC).
• Develop and maintain strong partnerships with internal sales and support teams and other internal and external customers.
• Handles any routine inquires and confirmations for internal sales support and/or external direct support.
• Utilizes multiple servicing systems for research and processing (i.e. Mobius, PEP+ and ACE).
• Assists with the planning, testing and implementation of new applications, enhancements, conversions and/or acquisitions.
• Processes all daily work according to department procedures and bank policies.
• Review operational procedures/methods, recommending changes for improvements with an emphasis on automation and efficiency.
• Escalates large dollar/high value customer specific system and servicing issues as appropriate.
• Demonstrate the ability to work efficiently with a low margin of error.
• Collaborates proactively/effectively with team to achieve shared goals.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• HIGH RISK AREA. Requires annual background and credit check
• High School diploma or its equivalent.
• Two (2) to three (3) years prior banking experience, preferably in Global Payments
• PC skills including familiarity with Windows, Microsoft Word, and Excel
• Good Math Skills.
• Excellent organizational skills.
• Ability to function in a fast paced environment.
• Ability to handle highly sensitive customer issues
• Multi-task oriented.
• Commitment to teamwork.
• Proficiency with 10-key required.
• Ability to research, recognize and solve problems.
• Ability to handle fluctuating volumes.
• Strong written and verbal communication skills.

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Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.