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Form of workOverview:
Campus Overview:
The salesperson within the healthcare retail store should possess a positive, outgoing, and caring attitude towards all customers and patients. This position requires the ability to learn new products in the health, wellness and gift categories and to explain the function and benefit of these items to clientele.
Daily Operations:
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Campus Overview:
Kettering Health Main Campus
- Kettering Health Main Campus, formerly Kettering Medical Center, is the flagship hospital of Kettering Health and has been serving Kettering, Ohio and the Greater Dayton area since 1964.
- The facility includes the Benjamin and Marian Schuster Heart Hospital, maternity service with a level III neonatal intensive care unit (NICU), and level II Emergency Care.
- In 2020, KH Main Campus received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
- Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.
- Awarded as one of the 50 Top Cardiovascular Hospitals by IBM Watson Health in 2020.
- Kettering received the Outstanding Patient Experience Award by Healthgrades (2017-2019).
- Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
- 465-bed hospital (includes newborn beds)
Job Description:
The salesperson within the healthcare retail store should possess a positive, outgoing, and caring attitude towards all customers and patients. This position requires the ability to learn new products in the health, wellness and gift categories and to explain the function and benefit of these items to clientele.
Daily Operations:
Operate business machines (cash register, fax, credit card, copier, computer)
and trouble shoot routine problems with basic business equipment. Provide day-today continuity with staff and volunteers. Provide excellent customer service to all customers. Answer the phone, take and deliver phone orders using excellent phone skills. Assist with pricing of product.
Preferred Qualifications: Visual Merchandising & Stocking: Restock merchandise and maintain desired cleanliness on the sales floor. Maintaining supply levels on shop supplies such as soda, snacks, candy, gift and OTC product, bags, register tape, etc. Ordering product through outside vendors. Maintaining stock in the displays established by the Retail Leadership.
Ability to creatively showcase product in a visually pleasing manner. Visual merchandising experience preferred.
Assist with retail special events and projects. Perform other duties as assigned.
Skills Needed:
- Strong interpersonal skills: Capable of relating to a diverse population of patients, families, visitors, and employees. Provide an exceptionally high level of customer service.
- Ability to communicate effectively through multiple mediums; Effective communication using email, fax, phone and in person. Communicate with Coordinator & Retail Manager regarding all customer service issues. Communicate with other employees regarding customer special requests.
- Availability: Ability to work flexible hours for special events, holiday hours, special sales, etc.
- Excellent math and computer skills.
- Demonstrate high clerical accuracy, strong organizational skills and attention to detail. Familiar with standard retail procedures.
- Ability to stand for 8-10 hours, use ladders, push carts, lift boxes, change display units, stooping and bending to arrange product and pack items.
- Flexibility to multi-task and handle a variety of tasks.
