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Form of workJob Title: Gift Shop Assistant Manager
Division / Department: Retail Operations / 31-81 Gift Shop
Status: Regular, Full-time
Pay: $17.64 per hour
Reports to: Director of Retail Operations
Benefits: Health & Flexible benefits-eligible, Paid time off, Paid holidays, Parking, Jekyll Island Amenity Pass
Retirement: Georgia Employees' Retirement System - GSEPS (Pension + matching 401k)
Closing Date: Open until filled *Note: Applicants are encouraged to complete the entire application; incomplete applications will not be considered.
Retirement: Georgia Employees' Retirement System - GSEPS (Pension + matching 401k)
Closing Date: Open until filled *Note: Applicants are encouraged to complete the entire application; incomplete applications will not be considered.
Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles and just a few miles from St. Simons Island, Sea Island, and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist.
Job Summary:
Under general supervision, the Gift Shop Assistant Manager will assist the Director of Retail Operations with all daily operations of the new 31-81 Gift Shop. Responsibilities include providing exceptional customer service, shop supervision, inventory control, training, and motivating staff, and maintaining accurate accounting records.
Under general supervision, the Gift Shop Assistant Manager will assist the Director of Retail Operations with all daily operations of the new 31-81 Gift Shop. Responsibilities include providing exceptional customer service, shop supervision, inventory control, training, and motivating staff, and maintaining accurate accounting records.
Description:
- Managing and motivating the team to increase sales, providing training and direction.
- Promotes sales by demonstrating merchandise and products to customers.
- Schedules employees based on operational needs of the store.
- Assigns goals to employees to effectively manage their day-to-day activities.
- Maintains quality service by establishing and reinforcing organization standards.
- Identifies current and future customer requirements by establishing a rapport with customers.
- Ensures availability of merchandise by replenishing store stock levels daily.
- Resolves customer inquiries and complaints in a professional and timely manner.
- Responsible for the store’s inventory control. Assists in inventory counts, identifies shortages or surpluses and reports all discrepancies to the Director of Retail Operations.
- Assists with monitoring and controlling wages and store expenses based on the operating budget and expected customer visitation projections.
- Responsible for maintaining proper cash controls in the Gift Shop. Responsible for following and ensuring all staff follow proper cash and credit card handling policies and procedures.
- Prepares daily revenue reports. Ensures that all store accounting reports are accurate and submitted promptly.
- Responsible for ensuring proper PCI compliance as required by credit card regulations.
- Keeps abreast of retail operations and attends meetings as requested. Makes sure all guest services staff is aware of changes at the beginning of each shift.
- Enforces program, operational, and personnel policies and procedures.
- Maintains a clean, neat, and safe work environment.
- Other duties as assigned.
Qualifications:
- Completion of a high school degree or a recognized equivalent.
- Three (3) years of retail store management required.
- Proven experience in pricing, vendor relationships, market knowledge, staffing, management proficiency, verbal and written communication.
- Must be detail-oriented and work well in a fast-paced environment
- Microsoft Office skills required.
- Must be outgoing, personable, friendly and love working with people.
- Ability to work under pressure and handle challenging situations.
- Must be at least 18 years old
- Valid drivers license required, must have reliable transportation
- Flexible availability required, must be able to work weekends, holidays, and occasional early evenings.
- Regular and predictable punctuality and attendance of scheduled hours is required.
Physical Requirements/Working Conditions:
- Exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
- 90% of the typical workday will be spent standing and walking.
- Between 25 and 50% of the day will be spent lifting, grasping, feeling and climbing, pushing, and pulling.
- Less than 25% of the day will be spent climbing, stooping, kneeling, crouching, crawling, and sitting.
- Sensory abilities include vision, hearing, and touching with more than 50% of the day spent communicating; talking, and hearing.
- Must have visual clarity to determine accuracy, neatness, and thoroughness of work assigned as well as close visual clarity to prepare, analyze data and figures, and operate and view a computer.
- Majority of work will be performed within an indoor office environment. Typically work is not conducted in adverse environmental conditions.
- Noise level is considered quiet to normal.
This description of job responsibilities is intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.
This position is subject to close at any time once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. If email confirmation is not received, applicant may contact Human Resources at 912-635-4081 for confirmation, however, due to the volume of applicants received, we are unable to provide information on application status after receipt. Applicants who need assistance to accommodate a disability may request and accommodation by contacting Human Resources at 912-635-4081.
All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background check is required including credit when applicable to the position. Relocation expenses are not authorized, applicants should consider this when applying.
Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons without regard to race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island is a Drug-free Workplace
All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background check is required including credit when applicable to the position. Relocation expenses are not authorized, applicants should consider this when applying.
Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons without regard to race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island is a Drug-free Workplace
