Generator Field Technician

Do you like troubleshooting and working with your hands? Are you electrically or mechanically inclined? Have you worked on engines or generators before? If so, we have the job for you!

This person will be responsible for diagnosing and repairing equipment powered with diesel, gasoline, LPG, or natural gas engines on customer premises – meeting and exceeding customer’s expectations.

As a mechanic working in the field, you will be responsible for safely completing all assigned service jobs and communicating with dispatcher and service office. We are looking for an independent worker, strong communicator with a customer-centric focus, and great time management skills. Someone who is comfortable being on the road and working in all types of weather.

Responsible for diagnosing and repairing generators and/or batteries on customer premises – meeting and exceeding customer’s expectations.

Position summary: Responsible for diagnosing and repairing equipment powered with diesel, gasoline, LPG or natural gas engines on customer premises – meeting and exceeding customer’s expectations.

Role qualifications:

• Must maintain excellent rapport with customers.
• Must stay current with technical knowledge on products we support.
• Must ensure we use “safety” in all activities encountered throughout the day.
• Must be willing to work overtime as needed to satisfy customer to include off-hours emergency calls.

Position responsibilities:

• Complete all service jobs that are assigned to you.
• Communicate with the Lead Engine Technician on any unusual service problems encountered or for any technical assistance needed.
• Attend service training classes offered to maintain knowledge on new products, or for refreshers on products not encountered too often.
• Complete and submit all paperwork daily for jobs worked on (time cards, maintenance reports etc).
• Communicate with dispatcher and/or service office as to status of jobs and availability for new jobs
• Develop and maintain relationship with territory sales representatives to keep them informed of sales opportunities you might see.
• Always adhere to safety rules and policies at all times.

Essential skills and experience:

• Must successfully complete any training courses required.
• Strong customer orientation
• Must be a good communicator – written and verbal.
• Time management: the ability to organize and manage multiple priorities.
• Basic computer proficiency and laptop fundamentals.
• Must own tools necessary to perform repairs, per our recommended tool list.
• Must have valid driver’s license and good driving record.
• Must be certified to operate material handling equipment.
• Commitment to company vision and mission

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Physical demands: Employee frequently lifts up to 50 pounds, occasionally up to 75 pounds, and rarely up to 100 pounds. Employee is required to frequently stand, recline (lying on back), kneel, walk, twist, reach, and use feet to repair and operate machinery. Employee is required to occasionally sit, stoop, crouch, squat, climb, and crawl. Constant use of hands and fingers to finger, handle, or feel objects, tools, or controls, computer equipment, and other office equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have listening, speaking, and writing skills to communicate with customers and service office.
• Work environment: The noise level in the work environment can include loud noises, extreme cold or extreme heat, and vibration. Might be exposed to mists, dust, odors or gases, and will be frequently exposed to moving machinery or parts, and power tools. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate – to include (but not limited to) hard hats, steel-toe safety shoes, and safety glasses.

Why join Wolter?

Wolter, Inc. is one of southeastern Wisconsin's fastest growing privately owned companies and a BizTimes 2023 Future 50 Winner.

• Medical, Dental, and Vision insurance
• 401k plan with employer match
• Life and disability insurance
• Critical illness and accident insurance
• Health and Flexible Medical Savings plans
• Pet insurance
• Annual review program
• PTO, paid holidays, and much more!
• 401(k) matching
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.

Learn more about us at www.wolterinc.com!