General Team Member

Join the Yaya Family!

• Outstanding customer service with prompt service,
• Quality beverages and products
• Maintaining a clean and comfortable store environment.

Job Responsibilities and Expectations include but are not limited:

• Maintains efficient, friendly service in a fast-paced environment.
• Knowledgeable and able to describe menu items to customers, offer suggestions based on customer preferences and look for opportunities to upsell products.
• Operates a cash register, receives and processes payment from customers, accurately counts and provides change to customers as required, and follows all customer service and cash handling policies and procedures.
• Follows operational policies and procedures, including those for safety and security, to ensure the safety of all Team Members during each shift.
• Prepare and serve hot or cold beverages, such as Shaken Iced Teas, Honey Teas, Milk Teas, or Coffees
• Serve and expedite prepared foods, such as riceballs, appetizers, rice and noodles, as needed
• Self motivated and takes initiative to maintain the appearance and inventory of the store.
• Works well as a team player in a cooperative, efficient manner
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the team.
• Maintain a clean and organized counter space to expedite orders to customers
• Clean and sanitize work areas, utensils, or equipment
• Cleans and stocks customer areas, retail displays, and bar inventory shelves.
• Reports low stock needs to the manager.
• Take out the garbage and assist with other store maintenance and cleaning tasks as needed
• Responds proactively to prevent customer service situations. Reports all customer complaints to the manager.
• Report potential safety hazards or any operational inconsistencies to the manager.

Required Knowledge, Skills & Abilities

• Strong interpersonal skills
• Ability to learn quickly and adaptive to different situations
• Ability to understand and carry out oral and written instructions & request clarification as needed
• Ability to work as part of a team and also be able to work independently as needed
• Ability to take initiative and find work to do during downtime
• At least 6 months experience in the food industry preferred

Physical Requirements:

• Standing and walking for long periods of time (up to 8-10 hours)
• Regular/frequent computer/POS Register and bar equipment usage
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 40 lbs
• Occasional ascending or descending ladders, stairs, ramps
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
• Constant reaching, turning, and performing precision work around bar and kitchen area
• Occasional distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors

Other Requirements:

• Must have a flexible schedule to work
• Must be able to work 4 - 8 hours without restrictions
• Must be comfortable working closely with others and be team-oriented
• Must be able to follow directions and take initiative to complete tasks
• Bilingual Barista is a plus but not required
• Food Handlers preferred but bot required
• Candidates with open weekday availability preferred
• As a Yaya Tea Garden Team member, you will be responsible for working in accordance with Yaya’s guiding principles and contribute to the Yaya Experience for our customers by providing
• Priority to shift availability to work closing shifts from 2:30pm onwards for 2-3 days a week. Must also be comfortable to work autonomously and in a team setting.

Job Types: Full-time, Part-time

Pay: From $13.50 per hour

Expected hours: 12 – 30 per week

Benefits:

• Employee discount
• Flexible schedule
• Food provided

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Please state your availability to work on a Monday - Sunday Basis and how many days you are looking to work. (Requirement - must be able to work at least 1 night and 1 weekend day)
• If you are under 18 years of age, are you able to furnish working papers?
• Why are you interested in working for Yaya Tea?
• Can you push, pull and carry up to 40LBs?
• Do you speak any other languages other than English? If so, what other languages can you speak, write and/or read?
• Are you able to stand for long periods of time? (shifts can vary between 5 - 8 hours
• Do you have a NYC DOH Food Handlers Certification? If not, are you willing to obtain one?

Experience:

• Basic math: 1 year (Preferred)
• Bubble Tea Making/Cafe: 1 year (Preferred)
• Cash Handling: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• New York, NY 10010: Relocate before starting work (Required)

Work Location: In person