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Form of work$70,000 - $80,000 plus opportunity for quarterly bonuses and annual super bonus
AMAZING BENEFIT PACKAGE
Cigna Health, Dental and Vision plans
FREE parking
Paid Time Off
SSP America operates several restaurants throughout the Salt Lake City International Airport. Our portfolio includes local favorites like Rooster Brewing, Uinta Brewing, Panda Express and Blue Lemon.
We are passionate about bringing cool, authentic restaurants to airports that reflects a taste of place.
The Restaurant General Manager is responsible for establishing and maintaining guest service. The position is responsible for managing all areas of full service and/or quick service operations within the airport, including but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company policies and procedures. The Restaurant General Manager will report directly to the Director of Airport Operations.
Essential Functions
- Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service at one or multiple restaurants, to include fast food and/or full service operations
- Recruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, to include annual performance reviews
- Implements and maintains guest service standards and/or brand specifications and grows business within the airport.
- Responsible for handling guest complaints/comments, and using them for making improvements
- Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels
- Plans and assigns daily goals, tasks and assignments and/or instructs direct reports (i.e. supervisors, assistant managers) on the same
- Drive management team/direct reports and hourly team members in the areas of new product introductions and promotional programs; help to guide implementation of these items and provide training to management team/direct reports and hourly team members accordingly
- Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations
- Communicates company policies with management team/direct reports and hourly team members through written and oral communication in a timely and effective manner.
- Ensures proper completion through follow-up. Assists in monitoring sales performance through the analysis of sales reports and comparison shopping
- Manage conflict and successfully resolve uncomfortable situations with clients, customers, peers, and direct reports
- Work under pressure and deal with high stress situations while exercising sound judgment and decision making
- Ability to learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability
- Uses experience to identify potential or existing operational problems and initiates, develops, and implements appropriate solutions and measure results
- Maintains adherence to all company policies and procedures, as well as state health/sanitation standards
- Performs general clerical functions within the business/restaurant(s), which include payroll, accounts receivable and accounts payable, scheduling, and operating statements
- Computes and records charges, refunds, cost of lost or damaged goods, and similar items
- Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer
- Performs any other duties as assigned by supervisor
