General Restaurant Manager

GENERAL MANAGER

Do you have experience as a Restaurant Manager and have the passion to work with customers while building and developing a strong team? If so, we could be a great fit for you!

Values:
Take care of employees: Proper orientation, proper training, treat them right, hold them. accountable to perform to the standards.
Take care of the guests: Great food, great hospitality, provide the guests with an outstanding experience in a clean and friendly environment.

Commitment:
Guest loyalty
Training and development
Positive appearance and image in community
Do the right thing for team members and guests.
Making money in honest and ethical manner

AREAS OF RESPONSIBILITY
Food Production

- Can ensure all menu items are correctly made and presented in an attractive manner.
- Utilized proper serving guidelines and carryover procedures.
- Has knowledge of and is capable to forecast food production and implement the Food

Production System.
- Has working knowledge of all recipes, products, production procedures, and timing.
- Follows opening and closing procedures – conducts stripping of coolers.
- Correctly receives and stores all product to ensure quality and freshness.

Guest Satisfaction
- Assists in guest satisfaction when dining in the restaurant with the purpose to increase guest count and build sales.
- Capable of running a shift in the Assistant General Manager’s absence.
- Helps create a hassle-free convenience for guests.
- Ensure catering and take-out guidelines are followed.
- Helps employees focus on guest’s experience and make decision based on guests needs.
- Leads by example - greeting guests with a warm and sincere smile.
- Acknowledges guests when entering and exiting the restaurant
- Handle complaints

Safety and Sanitation
- Maintain Health Department and Company sanitation policies and procedures to ensure all food is free from contamination and illness-causing bacteria.
- Has obtained/can obtain ServSafe certification.
- Maintains cleanliness in accordance with company standards- inside and outside.
- Maintains equipment in proper operating condition.
- Follows company safety program and ensures OSHA standards are being practiced.
- Can react to an emergency situation in a calm and methodical manner.

- Able to assist guests and employees in emergency situations.

Administration

- Can complete all daily paperwork for each shift.
- Follow all cash control guidelines.
- Improving restaurant operations against operating standards based on Shoppers Report scores.
- Participate in accurate physical inventory of food and non-food items.
- Complies with all corporate, government, and insurance reporting procedures.
- Forecast sales and communicate information to all levels necessary.

Human Resources
- Assist in recruiting job applicants to meet manpower staffing needs.
- Knowledge of and complies with all federal, state, and local laws and company regulations for dealing with employees.
- Ensures all personnel related information is reported to corporate office in timely manner.
- Maintain hourly employee’s records and file in an orderly state with all proper forms and records.
- Monitors days off for all hourly employees.
- Manages his/her staff by fostering and attractive, caring work environment.
- Improve employee attitudes that are not at a satisfactory level.

TRAINING
Our training program is conducted in Saint Louis, MO. As you progress through the program we can assure that you will learn the necessary skills to be successful in the position, you will know how to contribute and how we evaluate your performance, and you will know how to develop and advance within the company.

PERSONAL DEVELOPMENT

- It is expected that each member of our management team conducts themselves in a way which commands the highest respect from all who encounter them. It is hoped that they will actively promote the company whenever the opportunity arises to do so.

- It is vitally important that the focus of all actions be on the impact of those actions on our guests. During all managerial activities, management should always acknowledge the contribution of our dedicated employees in allowing their restaurant to be successful.

- It is expected that management will always act in the best interest of the company, comply with the spirit and letter of the laws that apply to the business, and to not engage in any activities which in any way compete with the goals of the company.

- Members of our management team communicate directly and indirectly the high ethics and standards that our restaurant stand for. The character and principles of a business are never different from those of its people.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Restaurant management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Cape Girardeau, MO 63701: Relocate before starting work (Required)

Work Location: In person