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SalaryLarry Green Chevrolet & Hyundai of Cottonwood is in need of an experienced Parts Counter Person. New Vehicle dealership is preferred. We offer a complete benefits package including medical, dental plan, paid vacation, paid sick leave, 401k, discounts on service, sales and parts. Flexible schedule available. If you have the knowledge and ability to do the following description we are interested in speaking to you. Pay commensurate with ability.
A Parts Counter person at a new car dealership plays a crucial role in assisting customers with their automotive parts needs. Here are the key responsibilities and duties associated with this position:
- Customer Service and Sales:
- Assists both retail customers and shop personnel in selecting the required parts.
- Provides friendly, professional, and efficient service.
- Informs customers about companion part requirements and any special offers.
- Ensures that customers are aware of the full product line available.
- Answers phone calls, providing price quotes and other relevant information.
- Inventory Management:
- Reviews shop estimates to verify correct parts and pricing alignment.
- Pulls and fills orders from stock.
- Notifies the parts manager of out-of-stock parts or urgent shop materials.
- Locates out-of-stock parts from external sources and places emergency orders if necessary.
- Notifies service advisors and customers when special-ordered parts arrive.
- Ensures all parts are tagged with customer names and job numbers for delivery to the shop.
- Follows up on back-ordered parts.
- Administrative Tasks:
- Bills internal requests for parts on service repair orders.
- Handles payment from retail customers or obtains credit authorization.
- Issues credits for returned parts, verifying original invoices.
- Maintains orderly records of repair orders, invoices, insurance estimates, and special-order parts.
- Sets up orders for daily shipment, delivery, or pick-up.
- Participates in training programs to stay updated on new products and updates.
- Additional Responsibilities:
- Solicits assigned accounts by phone.
- Keeps the front and rear counter areas clean and organized.
- Cleans computer terminals and printers daily.
- Participates in maintaining a lost sales tracking program with the parts manager.
- Maintains a professional appearance.
Remember, these duties may vary slightly depending on the specific dealership and its policies. If you’re considering a career as an automotive Parts Counter person, attention to detail, excellent customer service skills, and product knowledge are essential! There are times when you might be asked to things NOT on this description as this is not a complete list of items or required tasks.
