General Manager/Bartender At Big Boy Tavern

Title Position: Restaurant General Manager/Bartender 

Outlet: Big Boy Tavern (Fast Casual Service) Benefits: Yes

Company: Jett SNHD Card: Required

TAM Card: Required Non-Gaming/Gaming Card: Required

Join Our Big Boy Team:

Big Boy is a dynamic, fast-paced work environment that values its team members. We take pride in building lasting connections with our guests and brightening their day. At Big Boy, our team members collaborate closely with each other, fostering a fun and inclusive atmosphere with a diverse group of individuals. Plus, let's not forget the daily perk of enjoying a complimentary meal!

General Manager/Bartender Description:

This unique role at Big Boy entails being not just a General Manager but also a bartender. The Restaurant General Manager/Bartender is essential for maintaining the Big Boy Experience for our customers and team members. This dual role requires discretion in managing the overall operation of the store, with a significant portion of your time spent supervising, directing the workforce, and ensuring exceptional bartending service.

Restaurant General Manager/Bartender Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Leadership

• Setting goals for the work group, developing organizational capability, and modeling effective teamwork.
• Demonstrating a composed demeanor during high-volume or unusual events and ensuring smooth transitions for the team.
• Emphasizing a customer-first approach by training and holding team members accountable for providing outstanding customer service.
• Driving the implementation of company programs, motivating the team to meet operational and organizational objectives.
• Managing with integrity, honesty, and a commitment to Big Boy's guiding principles.
• Planning, delegating, and providing coaching and direction to the team to achieve operational excellence.
• Continuously evaluating store environment and business indicators to identify opportunities for improvement.

Planning and Execution

• Developing strategic and operational plans for the work group, overseeing execution, and measuring results.
• Monitoring and managing store staffing levels for both bartending and general management needs.
• Utilizing communication tools effectively and disseminating information to the team.
• Ensuring compliance with wage and hour laws for team members.
• Proactively seeking customer feedback and researching local markets to understand customer needs.
• Using operational tools to drive operational excellence.
• Leveraging external resources to support store operations and regional initiatives.
• Analyzing financial reports and addressing performance trends and issues in store performance.

Partner Development & Team Building

• Providing coaching, feedback, and developmental opportunities to team members and building effective teams.
• Actively managing team members through performance assessments, goal-setting, and feedback.
• Inspiring and challenging team members to achieve business results.
• Developing positive relationships with team members, addressing individual motivations, needs, and concerns.
• Ensuring team members adhere to legal and operational compliance requirements.
• Recognizing individual and team accomplishments through various methods of recognition.
• Demonstrating effective management principles and practices to create and maintain a successful store team.

Qualifications:

Required

• High school diploma or equivalent.
• 1 to 2 years of Restaurant Management experience preferred.
• 3 to 5 years of food and beverage service industry experience in QSR and/or fast casual service preferred.
• Open availability, with the ability to work all shifts, holidays, and weekends.
• Strong knowledge of fast casual service operations, including personnel management, food preparation, purchasing, inventory management, sanitation, health codes, and security.
• Proficiency in Profit and Loss Statements.
• Familiarity with restaurant management software and POS systems.
• Demonstrated ability to manage operating costs in line with budgets.
• Ability to obtain and maintain food handler’s certification card, alcohol awareness, and sheriff's card.
• Computer literacy skills.
• Ability to lift 45 lbs.
• Excellent leadership, coaching, and delegation skills.
• Exceptional organization and attention to detail.
• Strong interpersonal and communication skills.
• Commitment to achieving 100% customer satisfaction.