General Manager

Title: General Manager/ District Manager
Reports to: FLSA
Classification: Exempt
Department: Operations
Pay Range: $53-80K
The GM manages the daily operations of the Restaurant and/or District to achieve sales, profits, customer satisfaction and human resource management objectives. Ensures objectives are achieved while operating within all Company guidelines and following ethical business practices.
Location: Orlando, Florida
Duties & Responsibilities:

• Food Safety - Create a food safety culture. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate. Complies with all FSA (Food Safety Audit) program requirements.
• Growth Mindset - Ensures proper staffing and scheduling to grow sales. Drive Digital ordering adoption in every restaurant with consistent execution and employee engagement. Maximizes sales goals versus AOP (Annual Operating Plan) and prior year, including the monitoring/execution of national and local marketing programs. Responsible for the development of local store marketing plans. Manages assigned store requirements for new product roll-outs/procedures.
• Profit - Conduct Business Reviews monthly to improve performance / set goals. Leverage Labor/Food Cost Toolkit to aggressively troubleshoot and improve outlier performance. Leverage a Profit Mindset to control spending in controllable cost accounts versus AOP. Maximizes profit goals versus AOP and prior year, including the ongoing review of assigned store budgets. Monitors food and labor costs and utilizes profit/loss statements to track results and implement corrective action as necessary for enhanced results.
• Fast Food Done Right - Create a CULTURE obsessed with Serving High Quality Food. Plans and conducts effective store visits leveraging the restaurant visit agenda with all levels of store management to ensure the continual improvement of Quality on all day parts, including the monitoring of food product quality opportunities from customer surveys.
• Wendy's Kind of People - Ensures proper staffing levels are achieved. Ensures diversity of management workforce including Shift Supervisors. Monitors crew and management labor availability and maintains recruiting plans Develops crew and management staffing plans to maintain management stability. Ensures the execution of quality, timely performance feedback, performance management and performance reviews. Ensures restaurants participate in VOW survey and improvement planning. Ensures plans are being executed to address turnover opportunities. Heighten our recognition culture to enhance Value for employees. Ensure the restaurants deliver a Great 1st Impression through a strong employment brand with seamless hiring and onboarding. Deepen a Sense of Pride and Belonging through DE&I. Maintains high quality Training Restaurant to utilize for manage training.
• Developing Best GMs and Store Staff - Develops General Managers and Store Staff to maximize their contributions and future promotability within the Brand. Provides proper store management training and development using established systems and practices. Achieves certified training store restaurant goals. Use General Manager Learning Inventory (GMLI) to enhance AGM, GM selection and development process ensuring we have a strong bench of talent. Ensure all GMs and AGM's and Shift Managers have active IDP.
• Compliance - Ensures protection of Wendy's brand and assets through District compliance with Company policies and procedures. Evaluates store performance at specified intervals using Company inspection form; coaches and retrains managers as required.
• Great Restaurant Experiences - Disciplined approach to DM pattern of management leveraging MBR, RVA, and WDRV to identify operational opportunities and make continuous improvement. Monitor customer feedback to identify opportunities in key drivers, overall satisfaction, and customer defection. Identify speed of service opportunities and coach the teams to improve.
• Perform other duties as assigned.

Required Skills & Abilities:

• Excellent Leadership and interpersonal skills with the ability to motivate and coach a team.
• Excellent communication skills and customer service orientation.
• Understanding of food safety regulations and compliance
• Availability to work flexible hours, including evenings, weekends, and holidays.

Education & Experience:

• High School Degree or GED; college degree preferred.
• 5+ years' experience in restaurant operations; multi-unit store management preferred.
• Knowledge and understanding of restaurant operations, accounting, budgeting, and administrative procedures.
• Strong supervisory, organizational, and communication skills.
• Experience working cross-functionally and gaining consensus to make informed decisions and recommendations.

Physical Demands and Work Environment:

• Travel required (between assigned stores)
• Long periods of standing on feet without a break.
• Ability to lift up to 45 lbs. if needed without assistance.

An Equal Opportunity Employer
WenCo Restaurant Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
WenCo Restaurant Group participates in E-Verify. All offers of employment are contingent upon the completion and passing of the compliance process.
Compensation: $53,000.00 - $80,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.