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Form of workJob Summary:
As a General Manager of Last Mile Home Delivery, you will be the main point of contact for independent contractors, retail clients, and end-user members. As a General Manager, you will be responsible for ensuring the daily completion of all operations and meeting the goals established by the retail customer.
Essential Functions:
- Must have strong interpersonal skills.
- Strong critical thinking skills.
- Proficient problem-solving skills.
- Develop relationships with incoming independent contractors to onboard effectively.
- Develop relationships with General Managers and retail client team members to assist with member needs and team issues.
- Ability to conduct phone calls professionally and efficiently.
- Ensure routes are effectively audited daily and weekly through ride behinds and route monitoring.
- Act as the liaison between driving teams and retail customers as well as end-user customers.
- Work closely with management to analyze metric data and the best way to coach teams for improvement.
- Research and identify delivery failures to be able to build coaching opportunities with the end goal being improving overall weekly, monthly, and quarterly metrics.
- Assist in timely investigation and resolution of claims and chargebacks.
- Other duties as assigned.
- Bachelor degree or equivalent.
- Minimum one year of related experience in operations management.
- Prior transportation experience preferred.
- Confidence to speak with members.
- Ability to deal with difficult people with empathy and understanding.
- Ability to problem-solve quickly.
- Must be proficient in Microsoft Office Suite.
- Must be proficient in data retrieval from internet job databases.
- Strong written and verbal skills.
- Must be professional in presentation and interaction.
- Must be highly detail-oriented.
- Must be able to record data accurately.
- Must have flexibility to adapt to shifting priorities.
- Ability to demonstrate a sense of urgency, be self-driven, have leadership skills, be a team player, and strong relationship builder.
- Ability to effectively respond and interact with all levels of organization.
- Must have the positive work ethic, the ability to connect and inspire others, and communicate clearly.
