Description:General Managers should have the emphasis on building sales, managing inventory, customer relations and personnel/hourly team member management. General Managers should display the proficiency in the use of all restaurant equipment, as well as be able to handle all business/administrative, management, technical and training aspects of both the Front of House and Back of House. Certification of McAlister's Management Training Program with completion in all areas with a score of 100%.
Responsibilities:
Manages Restaurant Environment -
- Ensures friendly service according to all company guidelines. Ensures 100% guest satisfaction at all times.
- Ensures immediate response and correction of all verbal guest complaints on self and staff.
- Ensures 100% Guest visits in the dining room
- Maintains adequate inventory levels of all supplies
- Ensures product preparation and presentation meeting McAlister's standards
- Actively participates in the community to increase sales and awareness to the McAlister's Brand
- Effectively oversees scheduling of all AM/Team Members to meet staffing guidelines and sales needs
- Maintains effective safety and security standards set forth by Emaar group, McAlister's, city and state
- Promotes and manages restaurant organization, cleanliness and organization based on McAlister's guidelines
- Immediately corrects standards and or equipment that are not to McAlister's guidelines
- Daily communication with all managers via Manager log and shift change meetings
Manages AM and Team Members Daily Performance -
- Ensures quality recruitment and hiring of team members and management
- Adheres to and promotes the McAlister's training program
- Maintains the McAlister's staffing requirements set forth from Emaar Group and District Manager
- Develops an environment to encourage growth and development from within for all team members
- Weekly Interviews conducted to ensure that the teams are growing and opportunity for development
- Ensures acceptable performance by all team members that follows Emaar Handbook and McAlister's standards
- Proper accountability and documentation process followed with all team members that are not meeting the guidelines set forth in the Emaar Group Handbook and McAlister's brand
- Conducts weekly manager meetings to ensure results and goals are reviewed
- Ensures compliance with all city, state, Emaar Group and McAlister's expectations.
- Ensures timely one-on-one feedback for all team members through McAlister's Coaching form.
- Ensures timely performance evaluations conducted every 6 months.
Maintains Controls and Finical Responsibility -
- Clear catering focus based on McAlister's Deli Catering program with focus on building and obtaining new guest weekly
- Ensures daily, weekly and monthly reports are completed in set forth time frame
- Maintains controls and assets of the company
- Assures the compliance with city, state and federal laws
- Manages all service contacts that are routine or preventative maintenance
- Ensures that the team is meeting or exceeding operating budgets
- Analyze and clear Goals set forth with DM for any short falls
- Performs and analyzes weekly food and paper supplies
Requirements:
- Serves as a Role Model for all team members and Assistant Managers
- Develops Goals and action plans for personal/professional growth
- Perform duties which require bending and reaching
- Lift and transport up to 25-pound containers, dish racks, and trash cans.
- Stand and/or walk for up to 8+ hours
- Practice/Coach all safety and sanitation standards, including (but not limited to) using a step stool to reach items above eye level, safely using all cleaning equipment and chemicals.
- Complete all assigned tasks in a timely manner as directed by District Manager/Owners/McAlister's
- Maintain a well-groomed appearance and follow uniform standards
- Remain calm in a (sometimes) fast-paced atmosphere
- Demonstrate a high level of organization, attention to detail and sense of urgency.
- Display a positive and outwardly friendly attitude towards all guest. Live the McAlister's Touch
- Obtain a State of Illinois approved Serve Safe License - Must be maintained per State Mandates