General Manager

The General Manager will lead the management and hotel team in providing exceptional hospitality to guests in a clean, safe and properly maintained hotel according to brand standards. The General Manager will operate the property as a profitable enterprise using a strategic sales and marketing plan with analysis of revenue management improvement opportunities and operational results through the use of daily communication, feedback, performance evaluations and training of all team members for growth and success.

Responsibilities:

• Recruits and hires team members with ability to deliver above average guest services and quality levels to meet the business needs of the operation
• Demonstrates and communicates drivers of guest satisfaction, empowers team members to excel in guest services, ensures all service elements are in place to produce desired results
• Is highly visible and interacts with guests on a regular basis to gain feedback on quality of product, service levels and overall satisfaction
• Leads the property revenue generation through use of a strategic sales and marketing plan
• Maintains strong knowledge of and relationships in the local market, including demand generators, community impact opportunities and competitor SWOT
• Manages positive relationships with hotel vendors
• Coaches’ hotel team to effectively manage occupancy, rates, wages and controllable expenses
• Ensures that building and grounds are well maintained and operational to meet or exceed guest expectations through daily walkthroughs
• Inspires and motivates team to achieve operational and guest satisfaction excellence
• Ensures that property is safe and secure for guests and team members
• Prepares and completes all required reports and verbal/written responses for guests, team members, management company and brand ensuring accuracy and timeliness of information
• Completes and ensures that all brand quality standards including orientation and required brand training are completed in a timely manner to achieve highest possible guest satisfaction and quality assurance ratings

The benefit package for eligible associates includes:

• Competitive Wages
• Medical, Dental, Vision Insurance
• Long Term Disability
• 401(k) retirement plan with Employer Match
• Vacation
• Holidays
• Sick time
• Brand specific team discount

Requirements:

• 5 years of progressive hotel management experience
• Bilingual skills a plus
• Must have flexibility in scheduling including working nights, weekends and holidays
• Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions
• Interpersonal skills — verbal and written communication with the ability to interact with a variety of personalities
• Guest service skills — lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel
• Leadership skills — maintains a positive relationship between departments and team members to ensure the hotel runs smoothly and resolving conflicts through coaching and motivation
• Organization skills — must be able to multi-task effectively and evaluate among alternative courses of action
• Business skills — sales, administrative, human resources, accounting, marketing, social media and computer technology