General Manager

The Management Trust
Position Title: General Manager
Location: Aurora, CO ? at Southshore Community
Reporting To: Colorado Vice President, Client Development
Status: Exempt, Full-Time
Salary: $100,000 - $120,000 Annually DOE

COMPANY PROFILE:

The Management Trust is a community management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients? needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

The General Manager is responsible for partnering with the Metro District Board of Directors (Board) and our Company to fulfill obligations of the contract agreement in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community, including, but not limited to: daily operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, budget preparation, and overall community business management. This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders.

JOB DUTIES AND RESPONSIBILITIES:

Community Governance

• Attend District meetings, including, but not limited to: monthly Board of Director and committee meetings.
• Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings
• Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
• Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community
• Ensure that all activities, actions, correspondence, etc. of the community are in compliance with all applicable statutes and legislation.
• Assist Board and homeowners with problem resolution
• Management Community Staff
• Manage a community onsite that includes approximate 1,960 single family homes, two clubhouses and approximately 160 acres of common area.
• Oversee a team for two clubhouses, including, daily operation, maintenance and repairs and lifestyle programming.
• Manage a team of 5-7 Team Members
• Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management
• Provide management services in compliance with the terms of the management contract

Financial Oversight

• Prepare annual budget estimates for Board action and approval
• Provide fiscal management, including, but not limited to: reviewing and approving invoices, reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month
• Development and maintaining the communities Operational Manual
• Conduct site reviews and provide oversight of related repair and maintenance matters in collaboration with the Maintenance Foreman-Project Manager
• Review and submit requests for vendor bids and contracted services
• Prepare schedules to ensure 7 days coverage at both community centers and establish priorities for routine and special work projects

Leadership

• Oversee all aspects of the client?s relationship with our Company to ensure success and retention
• Work independently, with little oversight, and with accountability to executive management for the end result achieved
• Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
• Represent the community at designated meetings and formal functions
• Other duties and special projects as assigned

QUALIFICATIONS:

• This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with (5) years of experience with increasing responsibility in community management, hotel and/or hospitality management
• Professional designations are a plus
• Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance
• Ability to motivate teams while simultaneously managing several projects
• Knowledge of management contracts, Metro District rules and regulations and other governing documents
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Strong leadership abilities and comfort with public speaking (small and large groups)
• Conflict resolution skills
• Ability to meet deadlines and address time-sensitive issues
• Superior multi-tasking skills
• Excellent written and verbal communication
• Ability to provide high-level customer service with astute attention to detail and organization
• Must be a team player
• Ability to manage workflow amid shifting priorities
• Willing to learn Company process and procedures, and learn/use proprietary software
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all staff and guests at all times

SPECIAL POSITION REQUIREMENTS:

• Must have and maintain a valid driver?s license, vehicle insurance, and driving record in compliance with Company policy

ESSENTIAL FUNCTIONS:

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (25) pounds
• Travel to and from offsite locations

SUPERVISES OTHERS? IF SO, LIST:

• Lifestyle Director, Project Manager, Clubhouse Ambassadors

SCHEDULE & TRAVEL:

• Monday-Friday from approx. 9:00 am-6:00 pm, evenings, holidays, and weekends as needed
• This position may require occasional long hours or flexible workdays to meet business needs, including weekends and holidays
• This position is on-site.

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.