General Manager

Experienced General Manager - Ziggi's Coffee- Barista or QSR Experience Preferred

Ziggi’s Coffee, a rapidly growing coffee franchise with a commitment to superior service and community engagement, is currently seeking a dynamic and Experienced General Manager to lead one of our thriving corporate locations in Firestone.

If you're passionate about delivering exceptional customer experiences, and committed to making your location the best for your Customers, while building a positive team environment, we want to hear from you!

Our Ideal Candidate: We are in search of a top-level performer with a minimum of 2 years prior management experience in a QSR environment or similar high-volume location, who not only aims to be the best part of our customers' day, but also strives to create a positive and motivating atmosphere for our team members. The ideal candidate will possess the following qualities:

• Demonstrated leadership by example

  Adherence to all Ziggi’s Coffee brand values, processes, and procedures

  Minimum of 2 years prior management experience leading a team at an AM or GM position (Barista Experience is a plus)

  Passion for continuous improvement and learning

  Excellent organizational and time management skills

  Positive, outgoing attitude with a genuine passion for service

  Professionalism and positivity at all times

  Full time availability, able to work anytime between 4am and 6pm

  Ability to work in a Barista or Cashier position during peak sales periods in a fast-paced and high-volume environment

General Manager Responsibilities: As the General Manager, you will be responsible for leading and overseeing all day-to-day operations of the store. Key responsibilities include:

• Maintaining open and consistent communication with staff, the Leadership Team, and designated contacts within the company

  Conducting interviews, onboarding, and training new team members

  Providing ongoing support, development, and coaching for all team members

  Ensuring a safe and secure working environment

  Prepare bank deposits and change orders

  Write and maintain employee schedules. Adhere to all scheduling requirements such as weekly labor hour allowances, staffing requirements based on hourly sales, proper allocation of labor, position assignment, etc.

  Upholding service standards, including exceptional customer service, product quality, accuracy, consistency, SPMH (sales per man hour), and speed of service

  Managing inventory, including weekly ordering to various vendors, eliminating shortages, and waste, and tracking on hand product to run a lean-back stock of items

  Overseeing cost of goods sold, including direct and indirect costs, variances, and controls

Availability Requirements:

• Full-time position (up to 40 hours per week, no less than 36 hours)

  Open and flexible availability, including holidays and weekends

  Willingness to work closing shifts weekly

  Must be active in and available for store operations a minimum of 5 days a week, and for outside of normally scheduled shifts, Assistant Manager is responsible for the remaining two days of the week. Scheduling is determined by the General Manager and Assistant Manager for coverage.

Compensation & Benefits:

• Compensation (DOE): up to $18-21/Hourly rate plus cash tips daily (discussed during interview)

  Monthly bonus incentives

  Health insurance and 401k available

  Paid time off

About Ziggi's Coffee: Ziggi’s Coffee, founded in 2004, has grown from a small coffee shop to multiple drive-thru and coffeehouse locations across the U.S. Our mission is not only to provide a superior cup of coffee but also to deliver superior service that communities can rely on.

How to Apply: If you are interested in this exciting opportunity, And meet the minimum requirements shown above please respond to this post expressing your interest. We will provide you with information on completing the next steps in the application process. Thank you for considering Ziggi's Coffee as your next career move!